Duration
2 days
Learning outcome
- By the end of this training program, participants should be able to:
- Able to use Process Approach on conducting internal audit
- Able to establish, implement and maintain an audit program based on ISO 19011
- Able to describes roles and responsibilities of auditor and lead auditor
- Practically conducting audit includes preparing audit checklist, issuing NCR and replying NCR.
Who Should Attend
- Top Management, Management Representatives, ISO Committee Members, Functional / Departmental Heads, QMS and EMS Auditors, Engineers, Technicians, Executives and Supervisor
Introduction
- Brief discussion of ISO 9001 requirements
- Overview of framework of QMS and EMS
- Audit in General
- Brief discussion of ISO 9000: Fundamental and Vocabulary
- Definition of Audit
- Types and classification of Audits
- Certification Audits: Adequacy Audit, Compliance Audit and Surveillance Audit
- Expectation from Certification body for 2015 version
- Process Approach
- Definition of process approach
- Methodology of using process approach to conduct audit
- ISO 19011: Conducting Audit based on ‘PDCA’ Approach
- ISO 19011: Guidelines for Auditing Management System
- Principles of Auditing
- Audit Preparation includes selection of audit team members, audit plan, audit schedule and audit checklist
- Executing Audit includes common method of collecting evidence, three type of meetings
- Check Audit Finding includes classification of audit finding and report writing
- Take action from audit finding includes identification of root cause of nonconformity, corrective action and verification activity
- Application of Risk-Based Thinking Audit under requirements ISO 9001: 2015
- Clause 4.0 Context of the organization
- Understanding the Organization and its context
- Understanding the needs and expectations of interested parties
- Determine the scope of QMS
- QMS and its processes
- Clause 6.0 Planning
- Actions to address risks and opportunities
- Quality objectives and planning to achieve them
- Clause 9.0 Performance evaluation
- Monitoring, measurements, analysis and evaluation
- Internal audit
- Management review
- Clause 10.0 Improvement
- Continual improvement
- Roles and Responsibility of Auditor
- Roles of Lead Auditor and auditor
- Concept of Competence
- Conclusion
- Training Methodologies
- Lecture, Discussion, Exercise and Case Study
Programme scope, delivery arrangements and suitability are confirmed during enquiry.