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Implementing Cisco Collaboration Applications (CLICA)

Course outline

5 days
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Duration

Implementing Cisco Collaboration Applications (CLICA)

5 days

Overview

The Implementing Cisco Collaboration Applications (CLICA) course shows you how to implement Single Sign-On (SSO), Cisco Unified IM and Presence, Cisco Unity Connection, and Cisco Unity Express. You will learn how to streamline communication procedures, strengthen compliance measures, and enhance your communication systems and devices. This course also earns you 40 Continuing Education (CE) credits towards recertification.

This course will prepare you for the exam:

  • 300-810 Implementing Cisco Collaboration Applications (CLICA)

What to expect in the exam

The 300-810 CLICA exam certifies your knowledge and skills related to collaboration applications, including SSO, Cisco Unified IM and Presence, Cisco Unity Connection, Cisco Unity Express, and application clients.

After you pass 300-810 CLICA, you earn the Cisco Certified Specialist - Collaboration Applications Implementation certification, and you satisfy the concentration exam requirement for the CCNP® Collaboration certification.

Who should enroll

This course is designed primarily for professionals in the following job roles:

  • Collaboration engineers
  • Collaboration administrators

Objectives

After taking this course, you should be able to:

  • Configure Cisco Unity Connection integration
  • Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
  • Configure and troubleshoot Cisco Unity Express
  • Describe SSO for Cisco Unified Communications applications
  • Describe how Cisco Jabber® and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
  • Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
  • Configure and troubleshoot chat rooms and message archiving
  • Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
  • Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence server
  • Configure call recording and monitoring

Prerequisites

Before taking this course, you should have the following knowledge and skills:

  • Basic understanding of networking technologies
  • Basic understanding of voice and video
  • Cisco Unified Communications Manager (CUCM) experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks

The following Cisco courses can help you gain the knowledge you need to prepare for this course:

  • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
  • Understanding Cisco Collaboration Foundations (CLFNDU)

Day 1

9:00am-10:30am

  • Configuring and Troubleshooting Cisco Unity Connection Integration
  • Configuring and Troubleshooting Cisco Unity Connection Call Handlers

10:30am-10:45pm Morning Break

10:45pm-12:30pm

  • Troubleshooting Cisco Unity Connection

12:30pm-1:30pm Lunch

1:30pm-3:30pm

  • Configuring and Troubleshooting Cisco Unity Express
  • Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications

3:30pm-3:45pm Afternoon Break

3:45pm-5:00pm

  • Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber

Day 2

9:00am-10:30am

  • Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality

10:30am-10:45pm Morning Break

10:45pm-12:30pm

  • Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving

12:30pm-1:30pm Lunch

1:30pm-3:30pm

  • Troubleshooting Cisco Unified Communications Manager IM and Presence Service

3:30pm-3:45pm Afternoon Break

3:45pm-5:00pm

  • Integrating Cisco Unified Attendant Console Advanced

Day 3

9:00am-10:30am

  • Implementing Call Recording and Monitoring

10:30am-10:45pm Morning Break

10:45pm-12:30pm

Lab outline

  • Integrate and Set Up Cisco Unity Connection
  • Configure Cisco Unity Connection Call Handlers

12:30pm-1:30pm Lunch

1:30pm-3:30pm

  • Implement Toll Fraud Prevention

3:30pm-3:45pm Afternoon Break

3:45pm-5:00pm

  • Troubleshoot Cisco Unity Connection Call Handlers
  • Troubleshoot Cisco Unity Connection

Day 4

9:00am-10:30am

  • Configure Cisco Unity Express
  • Troubleshoot Cisco Unity Express

10:30am-10:45pm Morning Break

10:45pm-12:30pm

  • Configure Cisco Unified Communications Manager IM and Presence High Availability
  • Implement Cisco Jabber

12:30pm-1:30pm Lunch

1:30pm-3:30pm

  • Configure Centralized Cisco Unified Communications Manager IM and Presence
  • Configure Cisco Unified Communications Manager IM and Presence Service Functionality

3:30pm-3:45pm Afternoon Break

3:45pm-5:00pm

  • Enable Message Archiving and Chat Rooms
  • Troubleshoot the Cisco Unified Communications IM and Presence Database Connection

Day 5

9:00am-10:30am

  • Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability

10:30am-10:45pm Morning Break

10:45pm-12:30pm

  • Troubleshoot Cisco Unified Communications Manager IM and Presence Service

12:30pm-1:30pm Lunch

1:30pm-3:30pm

  • Integrate Cisco Unified Attendant Console Advanced
  • Implement Call Recording and Monitoring Using a Switched Port Analyzer (SPAN)-based Solution

3:30pm-3:45pm Afternoon Break

3:45pm-5:00pm

  • Implement Cisco Unified Communications Manager Call Recording and Monitoring

Programme scope, delivery arrangements and suitability are confirmed during enquiry.