Course Overview
This 5-day instructor-led course teaches students how to manage WebSphere-related problems more skillfully within their organizations by using problem determination tools and techniques.
Throughout this course, students discuss common scenarios that they may face in their daily activities and learn methodologies and techniques for problem determination, including how to use online IBM support tools to resolve problems. Students also learn how to communicate more effectively with IBM support teams so they can identify a problem and find its solution.
Topics include problems associated with product installation and maintenance, database connectivity, security configuration, server start and stop failures, Java Enterprise Edition (Java EE) application deployment, Web requests,
Java Virtual Machine (JVM) tuning and memory management, Web services, and default messaging.
Hands-on lab exercises give students practical experience using their newly acquired problem determination skills within various scenarios, including crashes, security-related issues, database configuration, application deployment, and installation.
Abstract
IBM Education Advantage Program eligibility:
Yes - IBM Education Pack - online account
Audience
This intermediate course is designed for anyone who works on WebSphere-related applications and projects, including administrators, business partners, independent software vendors (ISVs), and consultants.
Course Outline :: WA572 ::
Pre-requisites
You should have:
Before taking this course, students should have basic operating skills for the Windows or UNIX operating systems.
Students must also have WebSphere administration skills, which can be obtained by completing an IBM
WebSphere Application Server V7 Administration course (WA370) (VA370) (WA170) or (VA170) or through practical experience administering a WebSphere Application Server environment.
Course Objective
Apply problem determination techniques and analyses
Use problem determination tools
Use problem determination tools combined with analysis techniques to identify problems
Identify common problems
Use IBM Support Assistant
Communicate effectively with IBM support teams
Key topics
Course introduction
Overview of WebSphere Application Server systems and components
Using the IBM Support Assistant
Exercise: Using the IBM Support Assistant
Problem determination methodology
Problem determination techniques and tools
Exercise: Introduction to problem determination tools
Introduction to JVM-related problems
Exercise: Introduction to configuring garbage collection policies
How to troubleshoot hangs
How to troubleshoot crashes
Exercise: Hung threads detection and server crash
Introduction to WebSphere out-of-memory problems
Exercise: Troubleshooting an out-of-memory condition
Introduction to database connection problems
Exercise: Troubleshooting database connection problems
Connection pool tuning and management problems
Course Outline :: WA572 ::
Exercise: Troubleshooting a connection leak
WebSphere security configuration problems
Exercise: Troubleshooting security problems
Application deployment problems
Exercise: Troubleshooting application deployment problems
Server start failures
Exercise: Troubleshooting server start failures
Request flow and Web container problems
Exercise: Troubleshooting request flow and Web container problems
How to troubleshoot problems with Web services
Exercise: Troubleshooting Web service problems
Default messaging provider problems
Exercise: Troubleshooting WebSphere default messaging
WebSphere installation problems and maintenance update
Exercise: Troubleshooting installation problems
Workload management and high availability problem determination
Exercise: Troubleshooting workload management distribution problems
Programme scope, delivery arrangements and suitability are confirmed during enquiry.