Audience
This course is designed for anyone who works on WebSphere-related applications and projects, including administrators, business partners, independent software vendors (ISVs), and consultants.
Pre-requisites
The students must have basic operating skills for the Windows or UNIX operating systems. Students must also have WebSphere administration skills, which can be obtained by completing an IBM WebSphere Application Server
V6.1 Administration course (WA361, VA361, WA461, VA461, WA561, or VA561) or though practical experience administering a WebSphere Application Server environment.
:: Course WA571 ::
Objective
Apply problem determination techniques and analyses
Use problem determination tools
Use problem determination tools combined with analysis techniques to identify problems
Identify common problems
Use IBM Support Assistant
Communicate effectively with IBM support teams
Key topics
Overview of WebSphere Application Server systems and components
Using IBM Support Assistant
Exercise: A guided tour of using IBM Support Assistant
Problem determination methodology
Problem determination techniques and tools
Exercise: Introduction to problem determination tools
Introduction to JVM-related problems
How to troubleshoot hangs
How to troubleshoot crashes
Exercise: Hung threads and server crash detection
Out-of-memory conditions
Exercise: Troubleshooting an out-of-memory condition
Database connection and configuration problems
Exercise: Troubleshooting database configuration problems
Connection pool tuning and management problems
Exercise: Troubleshooting a connection pool problem
Security configuration-related problems
Exercise: Troubleshooting security problems
Application deployment problems
Exercise: Troubleshooting problems with applications
Server start failures
Exercise: Troubleshooting server start failures
Request flow and Web container problems
Exercise: Troubleshooting request flow and Web container problems
How to troubleshoot Web services
Exercise: Troubleshooting Web services
Default message provider problem determination
Exercise: Troubleshooting the default messenger provider
Installation, upgrade, and migration problems
Exercise: Troubleshooting installation problems
This is a version-specific reference outline. Confirm the current syllabus and delivery arrangements with EIEIO.