INTRODUCTION
The bigger picture of the branding of a company lies in how the employee communicates and relay the message to their customers in the service environment. A successful communication will bring about accomplishment, whereas communication breakdown does just the opposite. Therefore, it is essential that we possess good communication skills to go about our daily lives and human interactions without any disruptions that might hinder our performance, competence and success in our business and social life.
NLP is the solution where it will provide an edge in how the employee can communication effectively as a proven weapon and can make a dramatic difference in how a conversation can be made on a daily basis. NLP can make changes in how you can connect and engage with people of different personalities in any given situation.
In NLP there are many different processes and techniques that you can use that will allow people to become more responsive. With the right communication tools and the understanding of body language, and decoding the message of every word a person is sending, we will be able to talk our way through as well as building one’s self-esteem and confident.
This intensive NLP communication skills training program is designed to improve our basic communication skills and train us to be a good communicator using fool-proof techniques and winning communicative skills that were tested and proven over time. With it, communication will be a breeze and success is never out of reach.
TRAINING OBJECTIVES
Through our comprehensive training program, at the end of the training session the participants will be able to:
To have a clear understanding of what good communication skills like and how they can improve their abilities by identifying their individual communication strengths and challenges
Learn the effective ways in handling objection and gaining the “yes” from others
Create a win-win situation by applying human relationship principles when dealing with customers, staff, colleagues, and supervisors.
Learn the effective ways in developing the rapport with others and engage with the people around them effectively.
:: HIGH IMPACT COMMUNICATION AND INTERPERSONAL SKILLS ::
MODULE 1 - THE POWER OF ENGAGE AND CONNECT
Understanding Your Communication Weapon - How to Talk, Influence And Inspire Anyone At Anytime
Understanding the basic personalities of four different types of individual
Managing the 4 different types of individual
Using D.O.P.E. as an effective negotiation weapon
Effective communication in handling objections
MODULE 2 - DEALING WITH OBJECTIONS AND CONFLICTS
Learning How to Get the “Yes” From Your Customers
Turning objections into objectives
Using F.A.C.E method to truly understand what a customer want
Helping your customer to see the light in difficult time
The power of words - Speaking the right words to your customer and gaining the “YES” from them
MODULE 3 - COMMUNICATION ESSENTIAL
Learning the Other Elements of Communication Skills
The magic of rapport building
6Ps of effective communication tips and mastering the art of listening
Do you have what it takes to develop the trust you need in the working place?
Knowing the types of Communication & its Implications
MODULE 4 - BE THE MASTER OF BODY LANGUAGE
Mastering the Non - Verbal Communication
Smiling Success & Laughter Decoder
Other types of body language - Uncovering the message behind
Watch Out Body Signals!
The Principles of Business Handshakes & Gestures
MODULE 5 – RELATIONSHIP BUILDING
The Wonders of Relationship Building
Building the connection with your potential prospects
Introduction to technique that can develop the open communication
Develop the critical insights that help your clients to see you more than just a vendor
MODULE 6 - WORDS POWER - THE RIGHT WORDS, THE RIGHT OUTCOME
The Wonders of Words & Using Them to Your Advantage
Power up Your Vocabulary!
Speaking with Confidence – Pause, Pace & Clarity
Developing the 5 senses of communication to create the winning impact
Finding the motivational factors in others to win and charm your audience
:: HIGH IMPACT COMMUNICATION AND INTERPERSONAL SKILLS ::
MODULE 7 - CREATING THE WINNING BEHAVIOR IN THE BUSINESS PLACE
Using NLP Skills to Develop the Universal like Factor
Work a room with confidence
Becoming a great conversationalist
Using your personal image to as a powerful communication weapon
Developing the like factor in the business world
MODULE 8 - THE LAWS OF EVERGREEN EMPLOYEE
The Motivational Factors behind a Motivated Member
What is your life equation?
Your contributions in making your working place a great place to stay and work
Finding the right focus in your life
The wake-up call! – The dreams, past & future
METHODOLOGY
This conventional seminar is structured to be lively and interesting as we learn the best in moments of enjoyment. It also flows with the participants’ needs and wants. The training methods we apply in our program are such as using the video clips, role-plays, demonstrations, games as well as lecturing.
:: HIGH IMPACT COMMUNICATION AND INTERPERSONAL SKILLS ::
Programme scope, delivery arrangements and suitability are confirmed during enquiry.