Overview

Generative AI is reshaping the way organizations work — from streamlining routine tasks to creating impactful content and automating workflows. This program equips teams with the skills, tools, and confidence to use AI responsibly and effectively in daily business operations.

Course Objectives

By the end of this program, participants will have a solid understanding of the fundamentals of generative AI and its role in business functions. They will be able to design effective prompts tailored to specific tasks, apply AI to automate routine processes such as reporting, scheduling, and communication, and explore advanced applications in content creation, workflow management, and customer interaction. Participants will also gain the awareness to recognize challenges such as bias, hallucinations, and data/IP risks, practicing responsible usage in their work. Finally, they will develop a practical roadmap for strategically implementing AI within their teams and organizations to drive efficiency and innovation.

Learning Outcomes

At the end of the training, participants will be able to:

Design effective prompts to optimize AI outputs.
Automate everyday business tasks to save time.
Produce professional content with AI support.
Apply ethical and responsible AI practices.
Develop a tailored roadmap for AI adoption.

Pre-requisites

Office productivity tool familiarity

DAY 1 : Foundations of Generative AI & Practical Applications

9:00am - 10:30am

Introduction to Generative AI

What Generative AI is and its core capabilities
Business applications: content creation & task automation
Use cases: language models and image generators

10:30am - 10:45am Morning Break

10:45am - 12:30pm

Prompt Engineering

Fundamentals of effective prompting
How to craft prompts for optimized results
Tailoring AI responses to business needs
Hands-on practice: designing prompts for different functions

12:30pm - 1:30pm Lunch Break

1:30pm - 3:00pm

Automating Routine Tasks with AI

Streamlining repetitive processes with AI
Use cases:
Auto-generating financial reports
Scheduling HR interviews
Sales follow-up automation
Practical session: implementing automation in real tasks

3:00pm - 3:15pm Afternoon Break

3:45pm - 5:00pm

Cont.

Automating Routine Tasks with AI

Streamlining repetitive processes with AI
Practical session: implementing automation in real tasks

DAY 2 : Advanced Applications, Security & Strategy

9:00am - 10:30am

Content Creation & Management

Using AI for marketing materials, internal communications, and documentation
Hands-on: AI-driven content generation
Best practices for high-quality, engaging content

10:30am - 10:45am Morning Break

10:45am - 12:30pm

Automation with AI Agents

Deploying AI agents to manage workflows
Use cases: customer inquiries, inventory management, cross-functional processes
Measuring efficiency and benefits of AI agents

12:30pm - 1:30pm Lunch Break

1:30pm - 3:30pm

Generative AI in Organizations

Understanding bias and hallucinations in AI-generated outputs
Best practices for responsible and safe AI use

3:30pm - 3:45pm Afternoon Break

3:45pm - 5:00pm

Roadmap to Generative AI

Steps for implementing AI in organizations
Moving from basic automation to enterprise-wide deployment
Aligning AI adoption with business goals
Interactive workshop: building a tailored AI adoption plan

Courseware Components

Trainer Guide (DOCX), Learner Guide (DOCX/PDF), Slide Deck (PPTX), Hands-on Labs, Case Studies, Job Aids, Evaluation Forms

Accreditation

Certificate of Participation (non-accredited). Fully HRDC Claimable

Delivery Mode

Face-to-Face (recommended) or Virtual Instructor Led.

Programme scope, delivery arrangements and suitability are confirmed during enquiry.