Duration:
5 days
Course Delivery:
Classroom
Languages:
English ITL9331
Credits:
4 Credits to ITIL expert
PMI® PDUs:
ITL9331
ITIL® v3 Planning Protection and Optimization Capability
Course
Certificate:
Planning Protection and Optimization Capability
Duration:
5 days
Course Delivery:
Classroom
Languages:
English ITL9331
Credits:
4 Credits to ITIL expert
PMI® PDUs:
ITL9331
ITIL® v3 Planning Protection and Optimization Capability
Course
Certificate:
ITIL® Planning Protection and Optimization Capability
Duration:
5 days
Course Delivery:
Classroom
Languages:
English ITL9331
Credits:
4 Credits to ITIL expert
PMI® PDUs:
Course Description:
This 5-day course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Planning Protection and Optimization of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices throughout the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.
Audience:
The Planning Protection and Optimization Capability course will be of interest to:
Individuals who have their ITIL v3 Foundation Certificate (or the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications.
Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management and Risk Management.
IT professionals involved in IT Service Management implementation and improvement programs.
A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners.
Learning Objectives:
Upon completion of this course and examination, the learner will gain competencies in:
Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle
Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
The activities, methods and functions used in each of the Planning Protection and Optimization processes
The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence
How to measure Planning Protection and Optimization performance
The importance of IT Security and how it supports Planning Protection and Optimization
Understanding technology and implementation requirements in support of Planning Protection and Optimization
The challenges, critical success factors and risks related with Planning Protection and Optimization
Course Organizational Logistics:
A maximum of 18 people can attend this course with 1 instructor
Classroom with U-shaped seating arrangement
2 break out rooms where available
Whiteboard, flipchart, projector
Previous ITIL Certificate numbers need to be provided prior to the start of the course
Course runs 08:00 – 5:00 each day – the exam can be schedule from 1:00 - 2:30 pm on the last day
Prerequisites:
Candidates for this course must:
Hold an ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate
There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
It is also strongly recommended that candidates:
Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended.
Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management
It is recommended that candidates are familiar with the guidance detailed in the ITIL Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.
Course Student Material
Students receive a copy of the classroom presentation material, practice exam, case study, homework and assignments.
ITIL best practice core books are available as electronic .pdf, printed book and online subscription versions.
About the Examination:
Evidence of ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate and completion of Service Design Lifecycle course from an Accredited Training Provider is required to sit the exam
It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL Service Management Practice core guidance, in particular Service Design publication in preparation for the examination.
The syllabus can be downloaded from:
The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
Pass score is 28/40 or 70%
Distinction pass score is under consideration
Credits:
Upon successful passing of the ITIL v3 Planning Protection and Optimization Capability exam, the student will be recognized with 4 credits in the ITIL qualification scheme.
Project Management Institute – Professional Development Units (PDUs) = 30
Agenda:
1. Introduction
- 3. Availability Management
- 4. IT Service Continuity Management
- 6. Demand Management
- 9. Exam Preparation/Mock Exam
- 2. Capacity Management
- 5. Information Security Management
- 7. Challenges, Critical Success Factors and Risks
Lunch
- 2. Capacity Management
- 4. IT Service Continuity Management
- 5. Information Security Management
- 8. Technology & Implementation Considerations
Exam
- 3. Availability Management
- 6. Demand Management
Homework (review of day’s material)
Ordering Options:
Description
Code
v3 Planning Protection and Optimization Capability Course – Materials printed by ITpreneurs
ITL9331MPI
v3 Planning Protection and Optimization Capability – Materials printed by partners
ITL9331MPP
v3 Planning Protection and Optimization Capability – Online exam
ITL9331XO
v3 Planning Protection and Optimization Capability – Paper exam
ITL9331XP
v3 Planning Protection and Optimization Capability – Instructor
ITL9331I
ITpreneurs Training Material Accreditation Status
ITIL ® is a Registered Trade Mark, and Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.
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R.E.P. ® is a registered service and membership mark of Project Management Institute, Inc.
PMI® is a registered trade and service mark of Project Management Institute, Inc.
This is a version-specific reference outline. Confirm the current syllabus and delivery arrangements with EIEIO.