Duration:
3 days
Course Delivery:
Classroom
Languages:
English ITL9320
Japanese ITLJ9320
Spanish ITLS9320
Portuguese ITLP9320
Credits:
2 Credits to ITIL
Expert
PMI PDUs:
Course Description:
This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL v3 intermediate level training courses.
The ITIL Version 3 best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition,
Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
Audience:
IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service
Providers, System Integrators
Learning Objectives:
At the end of this course, you will be able to:
Identify the key principles and concepts of IT Service Management.
Identify the benefits of implementing ITIL in an organization.
Identify the Service Management processes and how they map to the Service Lifecycle.
Identify the basic concepts and definitions related to the Service Lifecycle.
Identify the activities and roles involved with the Service Lifecycle.
Identify the relationship of each component of the Service Lifecycle and how they map to other components.
Identify the factors that affect the effectiveness of the Service Lifecycle.
Course Organizational Logistics:
Classroom with U-shaped seating arrangement
Whiteboard, projector, flipchart
25 students maximum
Course runs 08:30 – 5:00 each day
If required, the exam can be scheduled from 4:00 – 5:00 on the last day
Prerequisites:
None, although a familiarity with IT service delivery will be beneficial.
FS_ITL9320CL_181208_Letter_EN
Course Factsheet
ITL9320CL
ITIL® v3 Foundation
Course
Certificate:
ITIL® Foundation
Duration:
3 days
Course Delivery:
Classroom
Languages:
English ITL9320
Japanese ITLJ9320
Spanish ITLS9320
Portuguese ITLP9320
Credits:
2 Credits to ITIL
Expert
PMI PDUs:
Course Student Material:
Students receive a copy of the classroom presentation material. There are no direct reference materials required for this course; however Training Providers do have a choice of supplementing this course with reference materials available on the market. The list shown below is not intended as a direct endorsement by ITpreneurs, but is intended as a reference list for the Training Providers in their consideration for supplemental material:
The Official Introduction to the ITIL® Service Lifecycle ISBN: 9780113310616
Passing Your ITIL® Foundation Exam Book ISBN: 9780113310791
IT Service Management based on ITIL® V3: A Pocket Guide ISBN: 9789087531027
Foundations of IT Service Management Based on ITIL® V3 ISBN: 9789087530570
ITIL® v3 Key Element Guides:
Service Strategy ISBN: 9780113310708
Service Design ISBN: 9780113310715
Service Transition ISBN: 9780113310722
Service Operation ISBN: 9780113310739
Continual Service Improvement ISBN: 9780113310746
Some of these books are also available as electronic .pdf and online subscription versions.
About the Examination:
Accredited Foundation training is strongly recommended but not a prerequisite.
The exam is a closed book, forty (40) multiple choice questions. The pass score is 65% (26 out of 40 questions). The exam lasts 60 minutes.
Credits:
Upon successful passing of the ITIL v3 Foundation exam, the student will be recognized with 2 credits in the
ITIL qualification scheme.
Project Management Institute – Professional Development Units (PDUs) = 18
Agenda:
Day1 Day2 Day3
- 1. Introduction 5. Service Design 8. Continual Service Improvement
- 2. Service Management as a
Practice
- 6. Service Transition 9. Technology and Architecture
- 3. Service Lifecycle
Lunch
- 3. Service Lifecycle 6. Service Transition 10. Exam Preparation
- 4. Service Strategy 7. Service Operation Course Evaluation
- 5. Service Design 7. Service Operation Exam
Homework (review of day’s material)
FS_ITL9320CL_181208_Letter_EN
Course Factsheet
ITL9320CL
ITIL® v3 Foundation
Course
Certificate:
ITIL® Foundation
Duration:
3 days
Course Delivery:
Classroom
Languages:
English ITL9320
Japanese ITLJ9320
Spanish ITLS9320
Portuguese ITLP9320
Credits:
2 Credits to ITIL
Expert
PMI PDUs:
Ordering Options:
Description Code v3 Foundation Course – Materials printed by ITpreneurs ITL9320MPI v3 Foundation Course – Materials printed by partners ITL9320MPP v3 Foundation Course – Japanese – Materials printed by ITpreneurs ITLJ9320MPI v3 Foundation Course – Japanese – Materials printed by partners ITLJ9320MPP v3 Foundation Course – Spanish – Materials printed by ITpreneurs ITLS9320MPI v3 Foundation Course – Spanish – Materials printed by partners ITLS9320MPP v3 Foundation Course – Portuguese – Materials printed by ITpreneurs ITLP9320MPI v3 Foundation Course – Portuguese – Materials printed by partners ITLP9320MPP v3 Foundation – Online exam ITL9320XO v3 Foundation – Paper exam ITL9320XP v3 Foundation – Instructor ITL9320I
ITpreneurs Training Material Accreditation Status
ITIL ® is a Registered Trade Mark, and Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S.
Patent and Trademark Office.
The Swirl logo™ is a Trade Mark of the Office of Government Commerce.
R.E.P. ® is a registered service and membership mark of Project Management Institute, Inc.
PMI® is a registered trade and service mark of Project Management Institute, Inc.
This is a version-specific reference outline. Confirm the current syllabus and delivery arrangements with EIEIO.