Duration

5 days

Course Description

This course provides the prerequisite knowledge required to take our more advanced Cloud-based training offerings. It covers the components, architecture, and features of TPAE, TivSAM, TPM, SRM, TUAM, and ITM as they are used in Tivoli's Cloud solutions. You will learn how to use the graphical user interfaces for these products to work with catalogs and offerings, run workflows, and monitor systems.

Audience

This introductory course is for operators, administrators, and implementers who need to become familiar with the core products used in Tivoli's Cloud solution.

system administration techniques and concepts for Windows and UNIX environments.

at least one modern scripting language.

Describe IBM Cloud strategy and the software and hardware components that support it

Configure and customize Tivoli’s process automation engine
Write workflows for Tivoli's process automation engine
Generate reports using Tivoli’s process automation engine
Troubleshoot Tivoli’s process automation engine
Manage service catalog offerings
Describe how IBM Tivoli Usage and Accounting Manager provides chargeback information for cloud computing resources
Monitor resources using IBM Tivoli Monitoring
Describe, configure, and manage Tivoli Provisioning Manager
Discover data center resources using Tivoli Provisioning Manager
Provision a virtual server using the TivSAM self-service GUI
Provision software using the TivSAM self-service GUI
List the key components of Migration Manager
Describe the Integration Framework architecture

Key topics

Define Cloud Computing
Describe the IBM Cloud strategy
List the IBM Cloud software offerings
Describe the functions available with the Tivoli Service Automation Manager self-service GUI
Create a self-service project
Provision a virtual machine using the self-service GUI
Modify a virtual machine using the self-service GUI
Describe how Tivoli Service Request Manager supports IBM Cloud Strategy
Describe the features and applications of IBM Tivoli Service Request Manager
Create offerings and catalogs
Describe the functions of the Service Definitions and Service Deployment Instances applications
Describe the functions of the Service Topology and Service Topology Instances applications
Describe the functions of the Service Automation Requests application
Describe the functions of the Cloud Customer Application
Navigate and search in the Administrative Interface
Define and create Domains
Define relationships and their usage
Perform Database Configuration
Describe the basic functions of TPAE
Describe the importance of Classification and Attributes
Create and configure Start Centers
Describe the Condition Expression Manager usage on Security Groups
Create and configure Security Groups
Describe the function of the TivSAM Self Service Security Groups
Describe how to restrict data presented in the TivSAM Self Service GUI
Describe the relationship between Person, Users, Person Groups and Roles
Create a user using the self-service interface
Create a user using LDAP
Describe communication mechanism and notification tools for Tivoli's Process Automation Engine
Describe actions and escalations as a mechanism to process records
Create a basic workflow process in the Workorder Designer Advanced
Application
Describe the Administration of Workflows
Describe how to test the workflow process from end-to-end
Describe the use of the Sub-Process Node as it applies to TivSAM
Describe the use of Runbooks in TivSAM
Migrate Workflows from one TivSAM server to another
Describe how Tivoli Provisioning Manager supports IBM Cloud Strategy
Describe the Tivoli Provisioning Manager architecture, interfaces, and provisioning process
Discover data center resources using Tivoli Provisioning Manager
Run an logical management operation (LMO), a provisioning workflow, and a provisioning task
Provision software using the TivSAM Self-service GUI
Describe how IBM Tivoli Monitoring supports the IBM Cloud Strategy
Describe IBM Tivoli Monitoring architecture
Manage IBM Tivoli Monitoring agents
Describe how IBM Tivoli Usage and Accounting Manager supports the IBM Cloud Strategy
Describe the IBM Tivoli Usage and Accounting Manager components
Describe the different reporting options
Use Report Administration to enable and secure BIRT reports
Describe Query-based Report creation
Configure logging and appenders
List different ways to troubleshoot the engine
Identify the Integration Framework components

Programme scope, delivery arrangements and suitability are confirmed during enquiry.