Financial Management for IT Services

DURATION

3 days

The course builds on the general principles, covered as part of the ITIL Service Management Essentials course. It provides practical guidance on the design, implementation and integration of an ITIL-based Financial Management for IT Services process, within the context of an organization’s overall business-focused Services Framework.

Objectives

To provide a pragmatic approach to managing the monetary resources within an IT environment and to illustrate how sound financial management is a vital component enabling an organization to achieve maximum efficiency from IT resources.

Who should attend?

The course is suitable for anyone involved in the cycle of financial activities, including budgeting, accounting and reporting, and offers a natural career development path for practitioner staff who already hold the ISEB/EXIN Foundation Certificate

Topics covered include:

Why do we need Financial Management

Understanding the budgeting, accounting and charging cycle.

The importance of understanding the true cost of IT

Implementing a financial process that works for your organization

Basic Financial concepts, including direct and indirect costs, cost types and cost units, capital and operational expenditure

Preparing a budget

Managing a budget and accounting for the money spent

Understanding and calculating depreciation

How to apportion the cost of IT to customers in a fair and simple way.

Factors to consider when developing a charging policy

How to calculate and recover your costs.

Billing the customer

Benefits, costs and problems

The responsibilities of the Financial Management process

Reviewing the process

Interfaces with other Service Management processes

This is a version-specific reference outline. Confirm the current syllabus and delivery arrangements with EIEIO.