What you’ll learn in this course
Essential ICT Skill : Install, Configure and Manage equips participants with essential computer knowledge, troubleshooting techniques, and handson skills, with an expanded focus on software applications and tools used in support roles.
How you’ll benefit
By the end of this course, participants will:
- 1. Understand the fundamental components of computers, operating systems, networking, and key software tools.
- 2. Gain proficiency in troubleshooting and resolving basic software and system issues.
- 3. Apply best practices in using and managing productivity and security software.
Who should enroll
IT support staff new to the role.
Non-technical staff tasked with managing IT basics.
Professionals transitioning to IT-related roles.
Prerequisites
No prior IT knowledge is required.
Suitable for individuals who are passionate about technology or currently in an IT-related role.
Basic familiarity with using a computer and technology devices.
Course Outline
Essential ICT Skills: Install, Configure and Manage
Module 1: Introduction to Computers and Workstations
Topics: Overview of computing devices, hardware components, and software integration.
Hands-On Activities:
o Logging into systems and exploring desktop environments in Windows and Linux.
o Configuring basic system settings, including installing and uninstalling software.
o Using OS-specific utilities like Disk Cleanup (Windows) and Disk Usage Analyzer (Linux).
Module 2: Basic Troubleshooting Techniques
Topics: Systematic problem-solving for both hardware and software.
Hands-On Activities:
o Using built-in diagnostic tools like Task Manager, Event Viewer, and Performance Monitor.
o Troubleshooting application crashes or software not responding.
o Reinstalling or repairing common software applications (e.g., Microsoft Office).
Module 3: Computer Hardware Basics
Topics: Key components (CPU, RAM, storage devices) and their software dependencies.
Hands-On Activities:
o Installing peripheral drivers using Windows Device Manager and third-party tools like Driver Booster.
o Configuring and testing connected devices (e.g., printers, webcams).
Day 2: Networking, Security, and Applications
Essential ICT Skills: Install, Configure and Manage
Module 4: Networking Essentials
Topics: Networking concepts, IP addressing basics, and tools for network troubleshooting.
Hands-On Activities:
o Configuring network settings via Control Panel (Windows) and Terminal (Linux).
o Testing network connectivity using tools like Ping, Traceroute, and IP Config.
o Using free network monitoring software (e.g., Wireshark).
Module 5: Applications and Databases
Topics: Overview of office productivity tools and database usage.
Hands-On Activities:
o Creating and formatting documents, presentations, and spreadsheets in Microsoft Office and Google Workspace.
o Navigating databases using MS Access or a similar tool to input and query data.
o Basic task automation using Microsoft Excel macros.
Module 6: Security Basics and Software Tools
Topics: Recognizing security threats and managing software for protection.
Hands-On Activities:
o Configuring antivirus software and running full system scans.
o Setting up multi-factor authentication using Google Authenticator or similar tools.
o Installing and using password management software
Delivery Format
Lectures (30%): Detailed explanations of concepts and tools.
Hands-On Practice (50%): Real-world exercises using key software tools.
Interactive Discussions (20%): Case studies, troubleshooting simulations, and group Q&A.
Programme scope, delivery arrangements and suitability are confirmed during enquiry.