Essential Business Communication and Writing Skills

Course Outline

Module Title : Essential Business Communication and Writing Skills

Duration : 2 days

Introduction :

In most organizations, the role of communication is seldom given enough recognition as crucial in its capacity in boosting an organization’s productivity. It is often taken for granted that all employees hired are to adapt to an organization’s communication system by learning through example or even trial and error. This program aims to give the right awareness and tools so that trained participants will discover how they can consciously apply good communication skills in order to propel their job roles to greater heights

Course Objectives :

At the end of this program, participants would be able to :-

Identify pitfalls in business communication

Handle internal and external customer feedback in a professional manner

Apply the correct email etiquette

Eliminate redundancy and adopt the correct business writing style

Capture and publish minutes of meetings

Course Content :

Business Communication – An Overview

Recognizing the challenges in today’s business communication

Communicating for Winning Performance

Promoting Intercultural Communication

Strategies for effective intercultural communication

Reaching out globally – the Dos and Don’ts

The Art of Communicating with Different Cultures

Enhancing Spoken Communication in the Business Context

Communicating effectively in Business Meetings

Expressing Purpose and Interrupting Politely

Course Outline

Questioning and Paraphrasing Techniques to Enhance Understanding

Saying ‘No’ without Offending – The Assertive Way

Structuring Good Business Emails

Emails : The correct format and style

Presenting a logical flow of content

Accuracy, Brevity and Clarity

Polishing Tenses

Email Etiquette

Obtaining and Responding to Customers’ Feedback – creating customer satisfaction

The appropriate ‘tone’ to engage with the reader

Writing something negative in a positive way

Proof-read the Email to Avoid Common Errors

British vs American English

Confused Usage of Similar Words

Minutes of Meeting

Constructing a Minutes of Meeting

Capturing and Recording facts, decisions and agreed actions

Course Methodology :

Short lectures, group discussion and written exercises.

Programme scope, delivery arrangements and suitability are confirmed during enquiry.