EIEIOTECHNOVATION
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EIEIO / AUTOMATION & EMERGING TECHNOLOGY

Desktop IT Support Level 1 & 2

Course outline

1 day

Duration

1 day

Introduction

  • Lan connection or Wi-fi connection
  • Workflow Intro

Setup the Lab 2022 New

  • Why we using Virtual Machine

Windows Server

  • Introduction Active Directory
  • Introduction Organizational unit
  • Install Active Directory on Windows 10
  • Share Folder
  • Windows Server

Domain Issues

  • Create a new account
  • Rest Password
  • Cannot join the domain
  • The security database on the server does not have a computer (most common issue)
  • Account locked
  • Bitlocker & how to suspend and get the Bitlocker Code
  • Disable and Enable an account
  • Domains Issue

Computer Issues

  • Backup User Profile
  • Docking Station
  • Monitor issues
  • Ports
  • Different from Serial Number and Host Name
  • Diagnostic
  • Archive the email outlook
  • Backup and Restore Outlook file for the user (ost)
  • Internet connection issues (Wi-Fi ,Lan, Cable )
  • Bios Setting
  • Install office 365 and Skype for Business
  • Add Foreign Language
  • Changes US and UK keyboard layout
  • Open with ( PDF Reader ) or other software
  • Open with (PDF reader) or other software
  • How to move Bookmarks and Favourites
  • Move Favourite on Microsoft Edge and sort folder in chrome
  • Computer Issues

Server Hard disk & Network

  • Connect Cisco or Router via Console Cable
  • Changing Hard Disk for the Server
  • Change the hard disk from the Server
  • Changing Tape Library Server Storage

Hardware Issues

  • Replace the Hard disk or backup from dead laptop
  • Replace the RAM or Increase it
  • Hardware Issues

Programme scope, delivery arrangements and suitability are confirmed during enquiry.