Duration
10 days
Audience
Solution consultants responsible for implementing Customer Relationship Management with SAP CRM
Prerequisites
- Essential
- Basic business knowledge of CRM processes and concepts
- TCRM10 CRM – Fundamentals I
- Recommended
- Knowledge of SAP ERP sales business processes; for example:
- TSCM60 Order Fulfillment I or
- SCM600 Business Processes in Sales Order Management
Course Objectives
- Customizing fundamentals for CRM - CRM business transactions
- Overview of generic functions in business transactions
- Activity management
- Customizing for these objects
- Customizing fundamentals for CRM - Process control and determination
- Partner determination
- Actions
- Overview of pricing in CRM
- CRM billing
- CRM Middleware: basic concepts of CRM middleware, replication administration, data exchange, monitoring, and error handling
- User interface (UI) technology in SAP CRM
- Case Study: implementation of example scenarios using specific business processes
- Certification examination on the content of the coursesTCRM10 and TCRM20
This is a version-specific reference outline. Confirm the current syllabus and delivery arrangements with EIEIO.