Duration
2.5 days
Learning Outcomes
This course will provide participants with the concept and knowledge, which will enable them to:
- Drive organisational-wide crisis management programmes.
- Conduct a risk analysis and review exercise.
- Develop and implement CM strategies.
- Develop and implement comprehensive BC plans.
- Create and develop CM awareness and training programmes.
- Conduct exercises and tests.
- Implement CM audit and assessment programmes to ensure BC plan effectiveness.
Prerequisite
-
DAY 1 cm-400
Establish Crisis Management Team
Identify roles, responsibilities, structure and composition of CM Team
Understand crisis versus incident
Manage Crisis Flow of Event (Pre-crisis)
Understand the phases and activities of the pre- crisis stage
Develop crisis code, notification and escalation process
Manage Crisis Flow of Event (During Crisis)
Understand the phases and activities of the during crisis stage
Walkthrough the activities occurring during a crisis
Understand critical timeline when managing a crisis
Manage Crisis Flow of Event (Post Crisis)
Understand the phases and activities of the post crisis stage
Identify the flow of event executed post crisis
Relate content to ISO 22300 Societal Security - Guidelines for Incident Preparedness and Operational
Continuity Management
Setup Command Centre Operations
Understand Command Centre terminology, concept and operations
Appreciate strategic and tactical roles during crisis.
Relate content to ISO 22320 Societal Security - Emergency Management - Requirements for Command and Control
Management.
Execute Crisis Communication
Understand crisis communication concept and terminology
Identify stakeholders and methods to communicate with them
Apply the media management techniques
Manage Crisis Leadership
Identify the key characteristics of crisis leadership
Determine the key principles in leading a crisis
Maintain Training and Awareness
Identify competencies for CM professionals
Develop training needs and schedule
DAY 2 CM-400
Conduct Advanced Exercising and Testing
Categorize basic and advanced level tests
Implement notification test and tabletop exercises
Execute CM team level exercises
Develop test plan, scenario and evaluation criteria
Identify advanced level tests and exercises
Prepare and develop a crisis simulation exercise
Programme scope, delivery arrangements and suitability are confirmed during enquiry.