Crisis Management Implementer

Duration

2 days

Course Description

Crisis Management Implementer or CM-300 is a 2-day intermediate course with an two and half hour 100 Multiple Choice Question (MCQ) based examination, following the successful completion of the course.

This intermediate-level course is suitable for organisations and agencies embarking on its crisis management journey after the completion of its Business Continuity Management (BCM) and Disaster Recovery (DR) implementation effort. Some participants will use this to evaluate the effectiveness and efficiency of their crisis management program. Others will use this as a tool to help to develop specific crisis management plans. Using a case study and experience sharing by the facilitator, this course has been recommended by past participants to be a practical course that will take the participants through the proper implementation of a crisis management plan.

A crisis is almost guaranteed to happen at the most inconvenient time, from the first day of launch of a product to Friday at 4:30 pm. Most people who work with issues that affect the public have received the dreaded telephone call, read a damaging headline, or been surprised by a negative video bite which makes your organization's day a bad horror movie. Crisis Management Implementer or CM-300 is a two-day (intermediate-level) Crisis Management course for participants to guide professional who are appointed with the responsibilities to manage crisis, disaster and any events. The course is an experiential facilitated workshop led by an experienced instructor.

Learning Outcomes

Participants will emerge with a clear understanding on the expectation of crisis management and its processes. These includes the understanding of the following:

• Understand the crisis management planning methodology.
• Assemble the crisis management team members.
• Assess the risk and threats such as riots, supply chain disruptions and product recalls.
• Learn to track and trace incident events and prioritize decisions and activities.
• Link crisis communications within and outside of the organization.
• Have a clear view of the command and control within the command centres.
• Coordinate with external agencies and local authorities.
• Test and exercise the crisis management plan.
• Manage the crisis management together with other plans such as BC and DR.

Prerequisite

-

DAY 1 cm-200 and cm-300

Understand BCM Fundamentals

Introduce BCM concepts

Explain terminologies and BCM BOK

Understand the differences between BCM, DR, CM and Risk Management (RM)

Understand Key CM Concepts

Introduce CM concepts

Explain terminologies and concepts

Understand the difference between crisis, crisis management, crisis plan and crisis management planning

Walkthrough CM Planning Methodology

Introduce the component of the CM planning process

Establish the objectives, tasks and deliverables for each phase

Elaborate the elements and success factors for completing each phase

Identify the Types of Crisis

Identify the types and causes of crises

Group crisis into categories

Review crisis situations relating to your organization

Establish CM Team and Structure

Determine core and non-core CM team members

Identify elements within the command centre structure

Assign roles and responsibilities

Recognize the Risk

Understand risk management terminologies

Identify and determine risk likelihood, impact rating and levels

Determine the risk treatments for the crisis situations

Relate content to ISO 31000 Risk Management - Principles and Guidelines

DAY 2 CM-300

Select Crisis Management Strategy

Understand business continuity and recovery strategy

Execute steps and options for crisis strategy

Select crisis strategy

Implement CM Plan

Determine major CM plan component and its design

Develop CM plan and procedures

Identify emergency and crisis responses

Understand CM plan content and templates

Implement crisis communications strategy

Exercise and Test CM Plan

Categorize basic and advanced level tests

Implement notification test and tabletop exercises

Execute CM team level exercises

Develop test plan, scenario and evaluation criteria

Relate to ISO 22390 Societal Security - Guidelines for Exercises and Testing.

Programme scope, delivery arrangements and suitability are confirmed during enquiry.