Duration

4.5 days

Course Description

CM-5000 is an advanced level Crisis Management (CM) course with a 150-Multiple Choice Question (MCQ) based examination, following the successful completion of the course.

This workshop is primarily designed for advanced professionals who have a high degree of exposure to and understanding of CM, such as CM/BC managers, planners, and project managers. It is the institute's most comprehensive CM course for those who are new to CM or intend to embark on this as his/her CM/BC professional career. The workshop curriculum will enable participants to get an extremely thorough understanding of the 7 BCM Body of Knowledge or BCM BOK for CM Practitioners, the globally recognized methodology for implementation and maintenance of CM programs. On completion of the course, participants should have acquired the skills and understanding to be able to drive complex CM programs and projects for the entire organisation.

CM-5000 will also introduce the essential steps of developing CM strategies, design and implementation of CM plans, preparing and conducting awareness and training programmes. Participants will acquire the essential skills and knowledge of project management, risk analysis and review, CM strategy, plan development, testing and exercising, and program management.

Participants will emerge with a clear understanding on the expectation a of crisis management professional and the processes needed to handle crises. Participants will be able to :

Understand the CM planning methodology.
Assemble the CM team members.
Assess the risk and threats such as riots, supply chain disruptions
and product recalls.
Track and trace incident events and prioritize decisions and activities.
Link crisis communications within and outside of the organization.
Have a clear view of the command and control within the command centres.
Coordinate with external agencies and local authorities.
Test and exercise the CM plan.
Manage crisis management while operating with other plans such as
Business Continuity (BC) and Disaster Recovery (DR).

Learning Outcomes

This course will provide participants with the concept and knowledge, which will enable them to:

Identify possible threats that may disrupt the organisation.
Strengthen organisational resiliency to counter major incidents and disaster.
Develop crisis management strategies.
Develop and implement comprehensive CM plans.
Create and develop CM awareness and training programme.
Conduct exercises and tests.
Implement CM audit and assessment programmes to ensure CM plan effectiveness.
Drive organisation-wide CM program.
Ensure effective program management on an ongoing basis.

DAY 1 cm-200 and cm-300

Understand BCM Fundamentals

Introduce BCM concepts

Explain terminologies and BCM BOK

Understand the differences between BCM, DR, CM and Risk Management (RM)

Understand Key CM Concepts

Introduce CM concepts

Explain terminologies and concepts

Understand the difference between crisis, crisis management, crisis plan and crisis management planning

Walkthrough CM Planning Methodology

Introduce the component of the CM planning process

Establish the objectives, tasks and deliverables for each phase

Elaborate the elements and success factors for completing each phase

Identify the Types of Crisis

Identify the types and causes of crises

Group crisis into categories

Review crisis situations relating to your organization

Establish CM Team and Structure

Determine core and non-core CM team members

Identify elements within the command centre structure

Assign roles and responsibilities

Recognize the Risk

Understand risk management terminologies

Identify and determine risk likelihood, impact rating and levels

Determine the risk treatments for the crisis situations

Relate content to ISO 31000 Risk Management - Principles and Guidelines

DAY 2 CM-300

Select Crisis Management Strategy

Understand business continuity and recovery strategy

Execute steps and options for crisis strategy

Select crisis strategy

Implement CM Plan

Determine major CM plan component and its design

Develop CM plan and procedures

Identify emergency and crisis responses

Understand CM plan content and templates

Implement crisis communications strategy

Exercise and Test CM Plan

Categorize basic and advanced level tests

Implement notification test and tabletop exercises

Execute CM team level exercises

Develop test plan, scenario and evaluation criteria

Relate to ISO 22390 Societal Security - Guidelines for Exercises and Testing.

DAY 3 cm-400

Establish Crisis Management Team

Identify roles, responsibilities, structure and composition of CM Team

Understand crisis versus incident

Manage Crisis Flow of Event (Pre-crisis)

Understand the phases and activities of the pre- crisis stage

Develop crisis code, notification and escalation process

Manage Crisis Flow of Event (During Crisis)

Understand the phases and activities of the during crisis stage

Walkthrough the activities occurring during a crisis

Understand critical timeline when managing a crisis

Manage Crisis Flow of Event (Post Crisis)

Understand the phases and activities of the post crisis stage

Identify the flow of event executed post crisis

Relate content to ISO 22300 Societal Security - Guidelines for Incident Preparedness and Operational

Continuity Management

Setup Command Centre Operations

Understand Command Centre terminology, concept and operations

Appreciate strategic and tactical roles during crisis.

Relate content to ISO 22320 Societal Security - Emergency Management - Requirements for Command and Control

Management.

Execute Crisis Communication

Understand crisis communication concept and terminology

Identify stakeholders and methods to communicate with them

Apply the media management techniques

Manage Crisis Leadership

Identify the key characteristics of crisis leadership

Determine the key principles in leading a crisis

Maintain Training and Awareness

Identify competencies for CM professionals

Develop training needs and schedule

DAY 4 CM-400

Conduct Advanced Exercising and Testing