Duration
CQI and IRCA Certified ISO 9001:2015 Lead Auditor Training
5 days
Course aim
Develop the knowledge and skill required to conduct a full audit of an organization’s Quality Management System (QMS) to ISO 9001:2015.
Course description
Gain the confidence to effectively audit a QMS in accordance with internationally recognized best practice techniques. Demonstrate your commitment to quality by transforming existing auditor skills to ISO 9001:2015. Consolidate your expertise with the latest developments and contribute to the continuous improvement of the business.
You’ll grasp the key principles and practices of effective QMS audits in line with ISO 9001:2015 and ISO 19011 “Guidelines for auditing management systems”.
Using a step-by-step approach, you’ll be guided through the entire audit process from initiation to follow-up. Over 5 days, you’ll gain the knowledge and skills required to undertake and lead a successful management systems audit. Learn to describe the purpose of an ISO 9001:2015 QMS audit and satisfy third-party certification. You’ll acquire the skills to plan, conduct, report and follow up a QMS audit that establishes conformity and enhances overall organizational performance.
How will I benefit?
This course will help you:
- Identify the aims and benefits of an ISO 9001:2015 audit
- Interpret ISO 9001:2015 requirements for audit application
- Plan, conduct and follow-up auditing activities that add real value
- Grasp the application of risk-based thinking, leadership and process management
- Access the latest auditor techniques and identify appropriate use
- Build stakeholder confidence by managing processes in line with the latest requirements
- Meet training requirements for CQI and IRCA certification.
What will I learn?
You will learn to:
- Gain the skills to plan, conduct, report and follow up an audit in accordance with ISO 19011
- Identify the purpose and benefits of a QMS
- Explain the role of an auditor to plan, conduct, report and follow up an audit in accordance with ISO 19011 (and ISO 17021 where appropriate).
Who should attend?
Anyone with the need to audit an organization’s ISO 9001:2015 QMS.
Prerequisites
You should have a good knowledge of ISO 9001:2015 and the key principles of a QMS. If not, we strongly recommend you attend our ISO 9001:2015 Requirements course. It will also help if you have attended an internal or lead auditor course or have experience with conducting internal or supplier audits.
Agenda
Day 1
Time
Topic
09.00
17.00
Benefits to you, welcome and introductions
Course aim, objectives and structure
KNOWLEDGE
First, second and third party audits
Typical audit activities
Audit objectives, scopes and criteria
Audit resources
Roles and responsibilities and confidentiality
Audit methods
Stage 1 Audit
Stage 2 Audit
Audit plan template
Work documents
Opening meeting
Audit evidence
Effective communication
Audit findings
Audit meetings
Closing meeting
Audit reports
Audit follow-up
Close day 1
Day 2
Time
Topic
09.00
17.00
Day 1 review and quiz
KNOWLEDGE continued
Purpose and business benefits of a QMS
Terminology
Plan-Do-Check-Act
QMS elements and interactions
Role of the Auditor
QMS documentation
SKILLS
Initiating the audit
Document review
Audit plan
Work documents
Opening meeting
Observations
Auditing ‘Top Management’ video
Close day 2
Day 3
Time
Topic
09.00
17.00
Specimen exam: Sections 1 and 2 review
SKILLS
Auditing ‘Top Management’
Auditing ‘Context of the organization’
Body language
Auditing ‘Planning for the QMS’
Auditing ‘risks and opportunities’ video
Auditing the organization’s processes (1)
Auditing the organization’s processes (2)
Close day 3
Day 4
Time
Topic
09.00
Specimen exam: Section 3 review
SKILLS
Auditing the organization’s processes (2)
Auditing the organization’s processes (3)
Nonconformities
Closing meeting
Audit report
17.00
Close day 4
Day 5
Time
Topic
09.00
Receive homework – audit report from student
Audit follow-up
Specimen exam: Section 4
The certification and accreditation process, the role of CQI and IRCA, the CQI and IRCA QMS auditor certification requirements and code of conduct
Final questions/final revision
Evaluation
Introduction/readiness to the exam
14.00
Exam
17.00
End of course
Programme scope, delivery arrangements and suitability are confirmed during enquiry.