DURATION
3 days
The course builds on the general principles, covered as part of the ITIL Service Management Essentials course. It provides practical guidance on the design, implementation and integration of an ITIL-based Configuration Management Process, within the context of an organization’s overall business-focused Services Framework.
Objectives
To provide practical guidance on the design and implementation of an end-to-end Configuration Management process.
Who should attend?
IT practitioners who wish to gain practical experience in the field of Configuration Management, or who wish to extend their range of understanding of the subject.
Delegates should have at least one year of relevant IT experience and have attained the ISEB/EXIN Foundation Certificate in IT Service Management.
Professional Qualifications
The course forms part of the ISEB’s Practitioner qualification programmed. The qualification is based on a combination of in-course assessment and multiple choice examination. Typically, the examination is taken at the end of the course. Successful delegates will be awarded the ISEB Practitioner Certificate in IT Service Management specializing in Configuration Management
Topics covered include:
How Configuration Management interfaces with other Service Management processes
Introduction to Configuration Management, outlining the need, scope, basic concepts and terminology of Configuration Management
The four stages of Configuration Management: identification, control, status accounting and verification
Selling the benefits of Configuration Management, and how to overcome possible problems
Implementation and maintenance of the Configuration Management Database (CMDB), including advice on data collection, cleaning and input
The relationship between Configuration, Change and Release Management, and why Change Management is essential before implementation
Using a CMDB to manage the Incident, Problem, Change life-cycle
This is a version-specific reference outline. Confirm the current syllabus and delivery arrangements with EIEIO.