Duration
5 days
Audience
- Individuals seeking CompTIA A+ certification (220-901/220-902)
Prerequisites
- End-user skills with Windows-based PCs
- Basic knowledge of computing concepts
Skills Taught
- Prepare for the latest A+ certification exams
- Fundamentals of computer technology
- Install and configure PC operating systems
- Configure common features for Android and Apple iOS mobile operating systems
- PC components
- Preventative maintenance
- Operating system technologies
- Communicate with customers in a professional manner
- Computer hardware and peripherals
- Network connections
- Laptop and portable computing device components
- Support printers and scanners
- Secure PCs
1. Motherboards and Expansion Cards
- Safety procedures
- Motherboards
- BIOS settings
- Expansion cards
2. CPUs and Power Supplies
- CPUs
- Power supplies
3. Memory and Physical Storage
- RAM types and features
- Storage devices and media
4. Connections
- Connection interfaces
- Connectors and cables
5. Peripheral Devices
- Display devices
- Other devices
6. Printers
- Imaging processes
- Printer installation
- Printer maintenance
7. Notebooks
- Notebook hardware components
- Notebook displays
- Laptop features
8. Networking Basics
- Networks
- Internet connection types
- Network devices
- Networking basics
9. The Physical Network
- Network cable and connector types
- Cable and connector properties
- Networking tools
10. Networking Protocols
- TCP/IP
- Ports and protocols
11. Wireless Networking
- Wireless networking standards
- Wireless SOHO networking
12. Professional Conduct
- Communication and professionalism
- Environmental issues
- Incident response
13. Troubleshooting Basics
- Troubleshooting methodology
- The troubleshooting toolkit
14. Client Operating Systems
- Comparing Windows editions
- Configuring Windows Explorer
- Command line utility
- Virtualization
15. Configuring the Operating System
- System configuration tools
- System information and monitoring
- Task management
- Configuration files
16. Configuring Hardware Settings
- Device and hardware settings
- Disks and partitions
17. Networking PCs
- Creating network connections
- Sharing files and printers
- Remote connections
18. Authentication and User Security
- Users and authentication
- Windows security policies
- File system security
19. Securing Systems and Data
- Identifying common threats
- Physical security
- Digital security
- Data destruction and disposal
- Malware detection and removal
20. Preventative Maintenance
- Performing backups
- Disk maintenance
- Updating software
21. Securing Networks
- Securing wired networks
- Securing wireless networks
22. Troubleshooting System Hardware
- Troubleshooting core system elements
- Troubleshooting storage devices
- Troubleshooting laptop computers
23. Display and Printer Troubleshooting
- Troubleshooting display issues
- Printer troubleshooting
24. Network Troubleshooting
- Troubleshooting the physical network
- Troubleshooting the logical network
25. Operating System Troubleshooting
- Startup and recovery tools
- Troubleshooting Windows and application issues
26. Mobile Devices
- Comparing tablets and laptops
- Basic features of mobile operating systems
- Mobile networks and e-mail
- Securing mobile devices
- Synchronizing data
27. Operating System Installation and Upgrades
- Preparing to install Windows
- Windows installation
- Windows upgrades and compatibility
Programme scope, delivery arrangements and suitability are confirmed during enquiry.