Duration
5 days
Introduction
The course teaches the knowledge and skills to install and configure end-user devices and software, connect devices to networks, perform basic cybersecurity mitigations, troubleshoot common problems to diagnose and resolve issues, and demonstrate basic knowledge of scripting, the cloud, and virtualization, and prepare candidates to take the CompTIA A+ Core 1 & Core 2 certification exam.
Objectives
In this course, you will install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive
maintenance on personal computers, digital devices, and operating systems.
You will:
- Support operating systems.
- Install and configure PC system unit components and peripheral devices.
- Install, configure, and troubleshoot display and multimedia devices.
- Install, configure, and troubleshoot storage devices.
- Install, configure, and troubleshoot internal system components.
- Install, configure, and maintain operating systems.
- Maintain and troubleshoot Microsoft Windows.
- Explain network infrastructure concepts.
- Configure and troubleshoot network connections.
- Manage users, workstations, and shared resources.
- Implement client virtualization and cloud computing.
- Implement physical security.
- Secure workstations and data.
- Troubleshoot workstation security issues.
- Support and troubleshoot laptops.
- Support and troubleshoot mobile devices.
- Install, configure, and troubleshoot print devices.
- Implement operational procedures.
Lesson 20: Implementing Operational Procedures
Appendix A: Mapping Course Content to CompTIA A+ Core 1 (220-1101)
Appendix B: Mapping Course Content to CompTIA A+ Core 2 (220-1102)
Audience
This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician.
Programme scope, delivery arrangements and suitability are confirmed during enquiry.