Duration
2 days
COURSE INTRODUCTION
Effective coaches and mentors are important in leading, guiding, training and nurturing the next generation of employees to be effective and excellent in what they do. This is essential because in this day of intense globalization and competition, what sets an organization apart could be just how motivated and how effective its employees are in getting things done to achieve organizational goals and objectives.
Participants will be trained on the art of listening and communicating, assessing the strengths and weaknesses of each employee, application of different coaching strategies, how to draft employee development plans and playing the mentoring role to achieve the goals. To further enhance the learning experience, they will be given workshops to practice and apply what they have learnt in the class.
BENEFITS OF ATTENDING THE COURSE
Participants would be able to :
- Understand the needs of the employees through the art of art of listening and communicating
- Be equipped with basic tools to analyse and assess the strengths and weaknesses of each employee
- Identify gaps between employees’ competency and where they should be
- Use different coaching strategies for different employees
- Mentor employees towards performance excellence
TARGET AUDIENCE
- Supervisors / Officers / Executives
COURSE CONTENT
1 : Overview on Coaching & Mentoring
2 : Developing Effective Communication Skills and Strategies
- Functions of Communication in the Workplace
- The Communication Process
- Identifying Barriers to Communication and Overcoming them
3 : Employee Potential Analysis
- Understanding Different Personalities
- Identifying needs to meet employee potential
4 : Coaching Strategies
- Understanding different Coaching frameworks
- How to match and apply different strategies to different employees
5 : Moving On with Mentoring
- Drafting Career Development Plans
- Mentoring Roles
METHODOLOGY
- Lectures
- Workshops
- Group Activity
- Question & Answer Session
- Case Studies / Games
Programme scope, delivery arrangements and suitability are confirmed during enquiry.