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Cloud Service Delivery 7.2.2 Administration Workshop

Course outline

TP3204 days
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Duration

4 days

Course Description

IBM Tivoli Service Automation Manager enables the deployment of highly virtualized environments, critical for enabling cloud computing, based on Tivoli process automation engine, Tivoli Provisioning Manager, and Tivoli Service Request Manager. Tivoli Service Automation Manager deploys and manages IT environments across System x®, System p®, and Linux® on System z® platforms as managed from and managed to environments, including the deployment of IBM Tivoli Monitoring agents. This 4 day instructor-led workshop guides you through Tivoli Service Automation Manager. You perform hands-on exercises to configure Tivoli Provisioning Manager for Tivoli Service Automation Manager, run Tivoli Provisioning Manager discoveries, and enable Tivoli Service Automation Manager reports. You use the Tivoli Service Automation Manager self-service interface to provision, deprovision, and modify VMware projects, with monitoring, in a VMware ESX environment.

Audience

This intermediate level course is for system administrators and implementers involved in deploying IBM Cloud solutions

You should have completed:

  • Course Foundation Technologies for Cloud Service Delivery 7.2.2 (TP310) or (8P310)

You should also have the following skills:

  • Working knowledge of VMware ESX 4.0 and VMware Virtiual Center Server
  • Working knowledge of Linux
  • Working knowledge of Tivoli process automation engine 7.1.1.8
  • Working knowledge of Tivoli Service Request Manager 7.2.0.1
  • Working knowledge of Tivoli Provisioning Manager 7.2.0.2

Optionally, you should have:

  • Working knowledge of IBM Tivoli Monitoring 6.2.2
  • Working knowledge of Tivoli Usage and Accounting Manager 7.1.2

Skills taught

  • Describe the architecture of Tivoli Service Automation Manager
  • Use the self-service interface to perform end-to-end virtual server deployment scenarios:
  • Activate and manage customers and their assigned resources
  • Manage users and teams
  • Manage access to service offerings
  • Discover and register images
  • Create, modify, and cancel projects with VMware virtual servers
  • Modify virtual servers
  • Back up and restore images
  • Deploy IBM Tivoli Monitoring agents
  • Install additional software on provisioned virtual servers
  • Create, discover, register, and use a new VMware template during provisioning
  • Access report data generated by Tivoli Service Automation Manager
  • View usage and accounting data

Course outline

  • Deployment scenario and life cycle
  • Hardware and software requirements
  • Cloud administration applications overview
  • Cloud Server Pool Administration application
  • Cloud Network Administration application
  • Cloud Customer Administration application
  • VMware configuration overview
  • Classroom environment
  • Hands-on labs: Tasks to configure Tivoli Provisioning Manager, Tivoli Service Automation Manager for VMware provisioning with the default customer
  • Configure notification
  • Hands-on labs: Tasks to configure a communication template
  • Tivoli Provisioning Manager image library overview
  • Master images
  • Saved images
  • Hands-on labs
  • Self-service user and team management
  • Access to service offerings
  • Hands-on labs: Tasks to define users and teams and manage access to service offerings
  • Install software on virtual servers
  • Modify virtual server resources
  • Manage customer quotas and limits
  • Hands-on labs: Tasks to modify CPU, memory, or RAM for virtual servers, install the IBM HTTP Server on virtual servers, manage quotas and limits for a customer
  • Overview of Tivoli Monitoring and Tivoli Service Automation Manager integration
  • Implement monitoring with self-service provisioning
  • IBM Tivoli Monitoring VMware Virtual Infrastructure Agent
  • Hands-on labs: Tasks to define and deploy monitoring agents
  • Service request flows
  • Service definitions and service deployment instances applications
  • Management plans
  • Service Request Preparation and Management workflows
  • Hands-on labs: Tasks to define services and create workflows
  • High-level troubleshooting overview
  • Setting up Your Start Center for Troubleshooting
  • Determine cause of failed workflows, IT Topology Workorder
  • Provisioning task tracking and provisioning workflow status determining cause
  • Clearing the failed workflow
  • Workflow Tips
  • Tivoli process automation engine/Tivoli Provisioning Manager/Tivoli Service Automation Manager/WebSphere Application Server/DB2/IBM Tivoli Monitoring logs
  • Hands-on labs: Tasks to debug failed provisioning requests
  • Advanced lab discussion
  • Building templates
  • Tivoli Service Automation Manager reports
  • Hands-on labs: Tasks to clone a virtual machine backup image, convert to template, discover and register template, and deploy a virtual server using the new template
  • Cloud Cost Management
  • Tivoli Usage and Accounting Manager
  • Basic configuration, account codes, and rates
  • Jobs and processing
  • Configure Tivoli Service Automation Manager for usage and accounting data
  • Hands-on labs: Tasks to configure Tivoli Service Automation Manager for usage and accounting data

Programme scope, delivery arrangements and suitability are confirmed during enquiry.