Introduction
Working in the IT industry is a true challenge. The ever growing complexity and integration of business processes and the continuous evolvement of information technology have reached levels never seen before and to keep up with all the changes is truly demanding.
This has led to a serious shortage of skilled IT workers that are relevant and updated on the changes in the industry. The high demand for skilled IT workers is still growing and becoming more critical than ever before. It is imperative that an IT professional continue leveraging himself/herself to remain relevant in the industry.
EPI IT Training Framework
EPI has developed the rst and only vendor-neutral competency-based IT Training Framework in the world to for IT professionals to keep up-to-date and remain relevant.
It is also the rst and only IT Training Framework which is aligned with the European e-Competence Framework (e-CF).
The EPI IT Training Framework o ers a career track at three levels, CITP (Certi ed IT Professional), CITS (Certi ed IT
Specialist) and CITE (Certi ed IT Expert). The three training courses are independent. An IT professional can enter the track at any level upon meeting the pre-requisite on number of years’ experience.
CITS (Certi ed IT Specialist)
CITS is the second course in the EPI IT Training Framework. The
CITS course is aligned with competence level-3 of the e-CF.
CITS is a 3-day course designed to teach the skills, knowledge and competences required of the modern IT specialist working at the senior senior professional, team-leader, supervisor or management level in IT management. Candidates who successfully complete the course and pass the CITS exam will be awarded the globally recognised CITS credential. This will prove that they have gained the competences required to provide leadership and take resposibility for team performances and development in unpredictable environments, using innovative methods. They will be able to place themselves above their peers, delivering added value to their organisations.
Audience
This course is most suited for seasoned IT professionals who have a need to understand the current requirements and core competences for managing IT in mission-critical environments. It is best suited for participants who have between two and four years of actual working experience in IT, with knowledge of systems, network and/or applications, service desk operations and/or IT professionals working in the position of team leader/supervisor/ manager in any area of IT. This includes those individuals working in the eld of sales and consultancy with solution providers.
Prerequisites
To gain the most from this course, the participant should have two to four years of actual working experience in IT.
Global Accreditation
The CITS® course is accredited by EXIN, a global, vendor neutral accreditation and examination organisation which has accredited over 2 million IT professionals.
European e-Competence Framework (e-CF)
The European e-Competence Framework (e-CF) provides a reference of 40 competences as required and applied at the
Information and Communication Technology (ICT) workplace, using a common language for competences, skills and pro ciency levels.
It enables the identi cation of skills, competences and competence levels that may be required to successfully perform duties and ful ll responsibilities related to the ICT workplace. The widespread adoption of the e-CF by companies and organisations throughout
Europe has started to increase the transparency, mobility and e ciency of ICT sector related human resources. More information
Certi ed IT Professional
Certi ed IT Specialist
Certi ed IT Expert
First and only
IT course fully aligned with e-CF
Course Bene ts
IT Strategy
The need for Information Technology
Enterprise architecture
Service catalogue
Service level management
Sustainable development
IT Organisation
Personnel need
Roles and responsibilities
Sourcing
Selection process
Hiring sta
Managing sta
Career planning
Training / job rotation
Performance appraisal
Sta departures
Vendor Selection / Management
The importance of vendors
Vendor selection
Request For Information (RFI)
Request For Proposal (RFP)
Objectives
Activities
Services review
Customer feedback
Customer survey
Key Performance Indicators (KPI)
Metrics
Scorecards and reports
Quality register
Provide guidance and implementation for IT strategy as set by senior IT and business management
Select and manage sta
, implement training programs, career plan development and job rotation programs
Select, evaluate and negotiate vendors using RFI, RFP and selection criteria
Provide guidance for developing, testing and implementing business applications
Manage and/or assist in IT project management
Design and implement service management processes for incident, problem and change management
Understand the need for business continuity and design the business continuity plan
Review and implement information security practices and controls
Assist and initiate risk management practices
Understand and select new technologies such as cloud computing, big data, Internet of Things and social media to support business change demands
Select strategies for information management
Measure and improve quality of IT services
After completion of the course the participant will be able to:
Course Syllabus
Service Management
Incident management
Problem management
Change management
Business Continuity Management
Standards and guidelines
Objectives
Context
Interested parties
Scope
Roles and responsibilities
Resources and competences
Awareness and communication
Documentation
Business Impact Analysis
Risk Management
Guidelines
Context establishment
Identi cation
Analysis
Evaluation
Treatment
Communication
Monitoring and control
Information Security Management
Standards
Con dentiality
Integrity
Availability
Controls types
Guideline for controls selection
Control categories
Information security awareness
Security incident response
Information and Knowledge Management
Information management
Data management
Information management - technologies
Business intelligence
Data management - technologies
Best practices in data governance
Pitfalls in data governance
Delivery structure instructor-led course that uses a combination of lectures and question-and-answer sessions, to discuss participants'
.
Participants are able to tap into the trainer’s extensive experience to enable them to solve practical problems in their current environment, thus adding tremendous value.
Examination last training day by an authorised training partner, either using paper-based or online format, depending on the country in which the course is delivered. It is a 75-minute closed-book exam, with 50 multiple-choice questions. The candidate requires a minimum of 35 correct answers to pass the exam. Online exam results are known immediately and paper-based exam results will be known within one week.
Candidates who successfully pass the exam will receive the student needs to re-certify. More information can be found
Global Accreditation & Recognition provider. EXIN's mission is to improve the quality of the IT and professionals and the IT users, by means of independent to take examinations at a time and place of their choice. Every day, EXIN examinations are taken in more than 125 countries on six continents, and in more than 15 languages.
Recommended next course management having the ambition for a senior position working towards executive/CIO level should consider attending the
CITE course. This course will prepare the attendee for strategic responsibilities in IT management.
Those with a need to gain a deep understanding on risk management are recommended to take the CDRP® course.
CDRP® focuses on the core processes of managing risk in IT and/or the data centre and is based on the leading standards in the industry.
To further extend your skills in the data centre design arena, we recommend the CDCP® course. CDCP® exposes participants to the key components of the data centre.
For full course outlines visit the EPI corporate website extraction, in whole or in part, is allowed without express written permission from Enterprise Products Integration Pte. Ltd. EPI, its trademarks for logo, services and products are registered trademarks.
India, Japan, Malaysia, Middle East, Pakistan, Singapore, South Africa, The Netherlands, USA
Global Headquarters:
Enterprise Products Integration Pte Ltd
R15-01 Authorised Reseller/Partner:
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The Company
EPI is a company of European origin operating world-wide in over 50 countries through direct operations and a large partner network. EPI o ers an extensive range of data centre services on consultancy, auditing, certi cation and training. EPI’s focus is on mission-critical, high-availability environments. Established in 1987, EPI has developed an international reputation for delivering high quality technical expertise, with exible and innovative solutions, techniques and methodologies.
All our services are aimed at helping our customers to:
Increase availability of their mission-critical infrastructure
Improve e ciency, e ectiveness and manageability
Minimise risk of business interruption
Programme scope, delivery arrangements and suitability are confirmed during enquiry.