Introduction

Working in the IT industry is a true challenge. The complexity and integration of business processes and the continuous evolvement of information technology have reached levels never seen before and to keep up with all the changes requires true dedication.

With the high demand for skilled IT workers still growing and becoming more critical than ever before, it is imperative that an

IT professional has to continuously keep him/her-self updated on the changes to remain relevant in the industry. EPI has developed the IT Training Framework o ering candidates the opportunity to meet these goals. The IT Training Framework o ers a career track at three levels, being professional, specialist and expert. The rst level is the CITP®.

CITP®

CITP® is a 2-day course designed to teach the skills, knowledge and competencies required of the modern IT professional working at the entry level of IT. CITP® covers the fundamental processes of IT operations.

CITP® candidates will become instantly productive having gained knowledge and understanding of the demands in today’s IT infrastructures. Their improved capabilities will deliver immediate results, increasing e ciency and signi cantly reducing the margin for errors.

EPI IT Training Framework

Audience

This course is most suited for aspiring and existing IT professionals from entry level up to two years of actual working experience in IT, with basic knowledge of (operating) systems, network and/or applications, and service desk operations. It is also suited for people who are (re)entering the IT professional world and/or require (re)training in IT.

Global Accreditation

European e-Competence Framework (e-CF)

CITP® is aligned with Level-1 and 2 of the e-CF

Certi ed IT Professional

Certi ed IT Specialist

Certi ed IT Expert

First and Only

IT Training

Framework

Fully Aligned with e-CF

Understand the role and importance of Information

Technology in the organisation

Describe the function of the IT organisation, roles and responsibilities

Provide technical input for vendors Request for Proposal

Cooperate and coordinate with vendors for delivery, maintenance, support and monitoring activities

Execute basic projects using principles of project management

Perform application test activities

Deploy applications and understand application life cycle management

Identify the options for virtualisation

Perform basic system administration

Identify the options for storage solutions

Create, publish and maintain documentation

Operate incident- and event management and request ful lment

Design and implement controls for the business continuity plan

Identify risk and understand the principles of risk management

Design, implement and operate security logging and understand the principles of information security management

Monitor and report on quality in IT

After completion of the course the participant will be able to:

Course Bene ts

Course Syllabus

IT Strategy

The need for Information Technology

IT strategy and key objectives of IT

IT services and service catalogue

IT infrastructure and Data Centre

IT Organisation

IT organisation

Data centre operations

IT operations

Data centre roles

IT operations roles

Vendor Selection

Vendors

Vendor selection

RFP / technical coverage / due diligence

Place and receive orders

Verifying deliveries

Invoice veri cation

Maintenance and support

Monitoring and reporting

Project Management

Project management methods

Business case

Project constraints

Scope

Time

Cost

Monitor and control

Change request

Closing

Applications

Application program and API’s

Software Development Life Cycle (SDLC)

DevOps

Design

Development

Testing

Deployment

System Administration

Server hardware / server administration

Storage

Virtualisation

Database administration

Network fundamentals

Documentation

Importance of document management

Documentation guidelines

Documentation lifecycle

Types of documents

Document categories

Content Management System (CMS)

Service Management

Service desk

Event management

Request ful lment

Incident management

Business Continuity Planning

Business continuity strategy

Resource requirements

Relocation of sta

Information requirements

Back-up strategies

Site selection

Business Continuity Plan (BCP)

Test and exercise

Review, report and follow-up

Monitor and review

Risk

Guidelines

Risk management

Identi cation of assets, threats, vulnerabitities, existing controls and consequences

Analysis

Evaluation

Treatment

Information Security

Standards and guidelines

Con dentiality, integrity and availability

Administrative controls

Physical controls

Technical (logical) controls

Security logging

Quality

Quality control and assurance

Quality metrics

Key Performance Indicators

Prerequisites

There is no prerequisite for the CITP® course. However, please refer to the audience description above to gain the most from this course.

Delivery structure instructor-led course that uses a combination of lectures and question-and-answer sessions, to discuss participants' needs and issues experienced in their own environment.

Participants are able to tap into the trainer’s extensive experience to enable them to solve practical problems in their current environment, thus adding tremendous value.

Examination training day by an authorised training partner, either using paper-based or online format, depending on the country in which the course is delivered. The exam is a 60-minute closed book exam, with 40 multiple-choice questions. The candidate requires a minimum of 27 correct answers to pass the exam. Online exam results are known immediately and paper-based exam results will be known within one week.

Candidates who successfully pass the exam will receive the needs to re-certify. More information can be found on the EPI

Global Accreditation & Recognition

The CITP® course material and exam are globally accredited by

EXIN.

and accreditation in the IT and data centre sectors. EXIN is

17024, ISO 27001 and EN 45011, EXIN continuously monitor the quality of exams and accreditations. More than 2 million

Candidates can take an EXIN exam in more than 125 countries and in more than 20 languages.

Recommended next course operations and management having the ambition for a senior engineer/team leader role and/or management level position should consider attending the CITS® course.

Those with a need to gain a deep understanding on risk management are recommended to take the CDRP® course.

CDRP® focuses on the core processes of managing risk in IT and/or the data centre and is based on the leading standards in the industry.

To further extend your skills in the data centre design arena, we recommend the CDCP® course. CDCP® exposes participants to the key components of the data centre. For full course extraction, in whole or in part, is allowed without express written permission from Enterprise Products Integration Pte. Ltd. EPI, its trademarks for logo, services and products are registered trademarks.

Global Headquarters:

Enterprise Products Integration Pte Ltd

R16-01 Authorised Reseller/Partner:

European e-Competence Framework (e-CF)

The e-CF provides a reference of 40 competences as required and applied at the Information and Communication Technology

(ICT) workplace, using a common language for competences,

It uses a common language to describe the competences including skills and knowledge requirements of ICT levels. It is designed to meet the needs of businesses and other organisations in public and private sectors.

competence level required to successfully perform duties widespread adoption of the e-CF by companies and organisations throughout Europe has started to increase related human resources.

India, Japan, LATAM, Malaysia, Middle East, Pakistan, Singapore, South Africa, The Netherlands, USA

For further information or registration, please contact us at:

The Company

EPI is a company of European origin operating world-wide in over 50 countries through direct operations and a large partner network. EPI o ers an extensive range of data centre services on consultancy, auditing, certi cation and training. EPI’s focus is on mission-critical, high-availability environments. Established in 1987, EPI has developed an international reputation for delivering high quality technical expertise, with exible and innovative solutions, techniques and methodologies.

Let us put our expertise to work for you!

Data Centre Services

The EPI Data Centre Training Framework© provides a structured course curriculum for individuals working in and around data centre facilities and data centre operational management. It addresses the various disciplines required to design and manage a high-availability, e cient data centre. EPI’s data centre course curriculum is not only the rst in the world, it is also by far the largest in the industry.

Design/Build Governance/Operations Standards/Compliance

Audit & Certi cation

- ANSI/TIA-942
- SS507
- ISO/IEC-27001
- ISO/IEC-20000
- DCOS®

Consultation

- Data Centre Design Validation
- Data Centre Design Evaluation
- Data Centre Review/

Independent Second Opinion

Frameworks

- DCF©
- Data Centre Framework
- DCCF® - Data Centre Competence Framework
- DCTF©
- Data Centre Training Framework
- ITTF©
- IT Training Framework

Standard

- DCOS® - Data Centre Operations Standard

Professional Training &

Certi cations

- CDCP®, CDCS®, CDCE®,

CDFOM®, CDRP®, CDMS®,

CTDC®, CTIA®, CTEA®,

CITP®, CITS®, CITE®

The EPI IT Training Framework© is the rst and only vendor-neutral competencybased IT Training Framework in the world for IT professionals to keep up-to-date and remain relevant in this fast-paced and increasingly complex industry. It is also the rst and only IT Training Framework aligned to the European e-Competence

Framework (e-CF).

Governance/Operations