Duration
30 days
Overview
CITO® is a course designed to teach the competencies required of the modern IT professional working at the operations level in IT. Also known as the IT engineer’s course, CITO® candidates will become instantly productive having gained knowledge and understanding of the demands in today’s IT infrastructures. Their improved capabilities will deliver immediate results, increasing efficiency and significantly reducing the margin of error.
CITO® is aligned with the latest European e-Competence (e-CF) Framework - addressing proficiency levels 1 and 2 (Associate & Professional). In 2016, the e-CF became a European standard and was published officially as the European Norm EN 16234-1.
Learning Outcome
After completion of the course the participant will be able to:
- Understand the role and importance of Information Technology in the organisation
- Describe the function of the IT organisation, roles and responsibilities
- Provide technical input for vendors RFP (Request for Proposal)
- Cooperate and coordinate with vendors for delivery, maintenance, support and monitoring activities
- Execute basic projects using principles of project management
- Deploy applications and understand application life cycle management
- Identify the options for virtualisation and storage solutions
- Create, publish and maintain documentation
- Operate incident and event management and request fulfilment
- Identify risk and understand the principles of risk management
- Design, implement and operate security logging
- Understand the principles of information security
- Monitor and report on quality in IT
Who Should Attend
System administrators/engineers, service desk operators/agents, network administrators/engineers, software developers/engineers, account managers.
This course is most suited for aspiring and existing IT professionals from entry level up to two years of actual working experience in IT, with basic knowledge of (operating) systems, network and/or applications, and service desk operations. It is also suited for people who are changing careers and entering the IT professional world.
IT strategy
- The need for IT
- IT strategy and key objectives
- IT services and service catalogue
- IT and data centre infrastructure
IT Organization
- IT organization
- Data centre operations
- IT operations
- Data centre roles
- IT operations roles
Vendors
- Vendor selection
- Technical coverage and due diligence of RFP
- Place an receive orders
- Verifying deliveries
- Invoice verification
- Maintenance
- Support
- Monitoring and reporting
Project Management
- Project management methods
- Business case
- Project constraints
- Scope
- Time
- Cost
- Monitor and control
- Change request
- Closing
Applications
- Application Programming Interface (API)
- Software Development Life Cycle (SDLC)
- DevOps
- Design
- Development
- Testing
- Deployment
System Administration
- Server hardware/administration
- Storage
- Virtualisation
- Database administration
- Network essentials
Documentation
- Documentation guidelines
- Lifecycle of documents
- Types of documents
- Document categories
Service Management
- Service desk
- Event management
- Request fulfilment
- Incident management
Risk
- Guidelines
- Assets
- Threats
- Vulnerabilities
- Existing controls
- Consequences
- Risk analysis
- Risk evaluation
- Risk treatment
Information Security
- Standards and guidelines
- Confidentiality
- Integrity
- Availability
- Administrative controls
- Physical controls
- Technical (logical) controls
- Security logging
Technology Trends
- Cloud computing
- Big Data
- Internet of Things (IoT)
- Social media
- Mobile applications
- Bring Your Own Device (BYOD)
Quality
- Quality control
- Quality assurance
- Metrics
- Key Performance Indicators (KPIs)
Exam
Certification exams are administered at the end of the last training day by an authorized training partner. The exam is a 60-minute closed book exam, with 40 multiple-choice questions. The candidate requires a minimum of 26 correct answers to pass the exam.
Programme scope, delivery arrangements and suitability are confirmed during enquiry.