Introduction
With few exceptions, companies today rely on IT for the delivery of business-critical services, often directly to the end consumer. IT-Managers are facing the constant pressure to deliver (new) hi-availability services at an ever increasing faster pace and rate of change.
Good IT management has the ability to assess the value and level of risk associated with operations and large scale projects, nding ways of realising potential and minimising risk, and being able to see the business strategy through the eyes of the senior management team. This in turn helps identify ways in which technology can support their vision.
Competent managers are key to e cient operation, productivity and pro tability of companies in today’s increasingly challenging business environment. Learning the art and science of IT management on the job is no longer adequate to cope with the complexity and specialisation required for today’s managers.
To enable working engineers and professionals to face these new challenges, improve their companies’ performance and advance in their careers, EPI has successfully established the
CITM program with a focus on the IT business processes and soft skills essential to improve the competency as a manager. This includes overall improvement of productivity and performance.
Roadmap
After successfully having passed the exam the candidate can work towards obtaining the prestigious CITD (Certi ed IT Director) certi cate by taking the various specialist courses in each of the disciplines in the framework. Once successfully having passed the exams in each of those disciplines, the aspiring candidate is ready to apply for the CITD accreditation. For more information
Audience
CITM is a three-day course designed for individuals with a need to understand the modern requirements and core competences for managing IT in mission critical environments. It delivers the fundamental knowledge, hands-on skills and managerial aspects required and will touch on all important aspects of the job.
Prerequisites
While there are no speci c prerequisites, participants who have at least two years of actual working experience in IT with knowledge of systems, network and/or application management are best suited.
Global Accreditation
Understand the IT organization and the role of the IT manager
Understand the criteria and requirements for highavailability data centres
Improve and monitor data centre operations
Select the required quality assurance and software development methods
Implement equipment life cycle management
Capable of selecting, evaluating and understanding cloud computing solutions
Manage or assist in IT projects
Support in building the disaster recovery plan
Review and implement the desired information security controls
Set-up a risk management process and perform the assessment
Select, evaluate and negotiate vendors based on professional
RFI’s
Create, negotiate and monitor the IT budget
Select and manage sta in job interviews, set-up training programs, career plan development and job rotation programs
Understand and assist in auditing and reviews
Understand the need and capabilities for IT Governance
Course Bene ts
Certi ed IT Director - CITDTM
IT Governance
Human Resource Management
Financials
Vendor Management
Risk Management
Information Security
Business Continuity Disaster Recovery
Project Management
Audit and Compliance
Data Center Facilities and Operations
Certi ed IT Manager - CITMTM
After completion of the course the attendee will be able to:
Course syllabus
IT organization and the IT manager
The IT organization
IT Steering Committee (ITSC)
IT Manager
What the manager does
What the manager does not
Data Centre Facilities
Data centre complexities explained
Data centre standards and guidelines
Risk factors in the data centre
Site considerations
Power conditions
Cooling
Fire suppression and safety
Data Centre Operations
Equipment installation considerations
Holding area considerations
Staging of equipment
Equipment movement to data centre
Policies & procedures
Data centre document management
Shift hand-over
Maintenance, monitoring and reporting
Operational safety practices
Equipment Life Cycle Management
Governance of life cycle management
Reporting
Service situations
Test life cycle
Cloud Computing
Cloud computing fundamentals
Examples of cloud computing
Bene ts
Characteristics
Service models
Deployment models
Governance of cloud computing
Application Management
Application quality assurance
Software Development Life Cycle (SDLC) process
Software development
Software testing
Implementation
User training
Maintenance
Software retirement
Project Management
Project management standards and methods
Project constraints
Project scheduling using a PERT diagram or Gantt chart
Scoping the project
Scheduling the project
Cost factors
Communications plan
Lesson learned report
Key factors for project management
Business Continuity / Disaster Recovery
BC/DR standards
Business impact analysis
Recovery strategies
Site selection
Back-up strategies
Media storage
Insurance considerations
Emergency response
Plan testing
Plan maintenance
Security Management
Security Standards
Con dentiality
Integrity
Availability
Security controls
Administrative security
Technical / logical security
Physical security
Security awareness program
Social engineering
Risk Management
Standards and guidelines
Risk assessment methodologies
Context establishment
Identi cation
Assessment
Evaluation
Treatment
Communication
Monitoring and control
Vendor Management
Evaluation team
Cost bene t analysis
Vendor pre-selection / Request for Information (RFI)
Request for Proposal (RFP)
Evaluation process
Vendor reference check
Vendor negotiation techniques
Contract considerations
Performance monitoring
Vendor re-competing
Financial Management
Corporate budgeting process
Corporate IT expenses
Capital vs. operational expenses
This is a version-specific reference outline. Confirm the current syllabus and delivery arrangements with EIEIO.