Duration
3 days
Overview
CITM is the second course in the EPI IT Training Framework. Also known as the IT specialist's course, CITM® is a 3-day course designed to teach the competences required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management. Candidates attending this course will prove that they have gained the competences required to provide leadership and take responsibility for team performances and development in dynamic environments.
CITM® is aligned with the latest European e-Competence (e-CF) Framework – addressing proficiency level 3 (Senior Professional/Manager/Consultant). In 2016, the e-CF became a European standard and was published officially as the European Norm EN 16234-1.
Who Should Attend
Senior IT professionals, team leaders, supervisors and managers such as IT Manager, Enterprise Architect, ICT Consultant, ICT Operations Manager, Project Manager, Systems Analyst, Systems Architect, Business Analyst, ICT Security Manager, Business Information Manager, ICT Security Specialist, Service Manager, Digital Media Specialist, ICT Trainer, Quality Assurance Manager, Account Manager.
This course is most suited for seasoned IT professionals who have a need to understand the requirements and core competences for managing IT in mission-critical environments. It is best suited for participants who have between two and four years of actual working experience in IT, with knowledge of systems, network and/or applications, service desk operations and/or IT professionals working in the position of team leader/supervisor/manager in any area of IT. This includes those individuals working in the field of sales and consultancy with solution providers.
Learning Outcome
After completion of the course the participant will be able to:
- Provide guidance and implementation for IT strategy as set by senior IT and business management
- Select and manage sta_, implement training programs, career plan development and job rotation programs
- Select, evaluate and negotiate vendors using RFI, RFP and selection criteria
- Provide guidance for developing, testing and implementing business applications
- Manage and/or assist in IT project management
- Design and implement service management processes for problem and change management
- Understand the need for business continuity and design the business continuity plan
- Review and implement information security practices and controls
- Understand the need for business change, the role and activities of the Business Relationship Manager
- Initiate and assist in risk management practices
- Understand and select new technologies such as Blockchain, Big Data and Arti_cial Intelligence
- Select suitable technologies for information management
- Measure and improve quality of IT services
Day 1
9:00am-10:30am
IT Strategy
The need for IT
Enterprise Architecture
Service catalogue
Service level management
Sustainable development
10:30am-10:45am Morning break
10:45am-12:30pm
IT Organization
Personnel need
Roles and responsibilities
Sourcing
Selection process
Hiring staff
Managing staff
Career planning
Training / job rotation
Performance appraisal
Staff departures
12:30pm-1:30pm Lunch
1:30pm-3:30pm
Vendor Selection and Management
Vendor selection
RFI
RFP
Day 2
9:00am-10:30am
Application Management
Software Development Life Cycle (SDLC)
Software Quality Assurance (SQA)
Requirements
Development
Testing
Adoption (implementation)
Maintenance
10:30am-10:45am Morning break
10:45am-12:30pm
Service Management
Problem management
Change management
12:30pm-1:30pm Lunch
1:30pm-3:30pm
Business Continuity Planning
Resources
Relocation of staff
Information requirement
Backup strategies
Site selection
Business Continuity Plan
Test and exercise
Test review, report and follow-up
Monitoring and review
3:30pm-3:45pm Afternoon break
3:45pm-5:00pm
Risk Management
Guidelines
Context establishment
Identification
Analysis
Evaluation
Treatment
Communication
Monitoring and control
Day 3
9:00am-10:30am
Information Security Management
Standards
Confidentiality
Integrity
Availability
Controls types
Guideline for controls selection
Control categories
Information security awareness
Security incident response
10:30am-10:45am Morning break
10:45am-12:30pm
Information and Knowledge Management
Information management
Data management
Information management technologies
Business intelligence
Best practices and pitfalls in data governance
12:30pm-1:30pm Lunch
1:30pm-3:30pm
Business Change Management
Frameworks
Business Relationship Management (BRM)
Objectives
Life cycle activities
Customer relationship
Building the business
Alignment
Technology Trends
Research and Development
Blockchain
Big Data
Artificial Intelligence
3:30pm-3:45pm Afternoon break
3:45pm-5:00pm
Quality Management
Standards and guidelines
Objectives and activities
Services review
Customer feedback
Surveys
Key Performance Indicators (KPIs)
Metrics
Scorecards and reports
Quality register
Exam
The exam is a 75-minute closed-book exam, with 50 multiple-choice questions. The candidate requires a minimum of 33 correct answers to pass the exam. Candidates who successfully pass the exam will receive the official ‘Certified Information Technology Manager’ certificate.
Programme scope, delivery arrangements and suitability are confirmed during enquiry.