Duration

3 days

Overview

CITM® is the second course in the EPI IT Training Framework. Also known as the IT specialist's course, CITM® is a 3-day course designed to teach the competences required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management. Candidates attending this course will prove that they have gained the competences required to provide leadership and take responsibility for team performances and development in dynamic environments.

CITM® is aligned with the latest European e-Competence (e-CF) Framework – addressing proficiency level 3 (Senior Professional/Manager/Consultant). In 2016, the e-CF became a European standard and was published officially as the European Norm EN 16234-1.

Learning Outcome

After completion of the course the participant will be able to:

Provide guidance and implementation for IT strategy as set by senior IT and business management
Select and manage staff, implement training programs, career plan development and job rotation programs
Select, evaluate and negotiate vendors using RFI, RFP and selection criteria
Provide guidance for developing, testing and implementing business applications
Manage and/or assist in IT project management
Design and implement service management processes for problem and change management
Understand the need for business continuity and design the business continuity plan
Review and implement information security practices and controls
Understand the need for business change, the role and activities of the Business Relationship Manager
Initiate and assist in risk management practices
Understand and select new technologies such as Blockchain, Big Data and Artificial Intelligence
Select suitable technologies for information management
Measure and improve quality of IT services

Who Should Attend

Senior IT professionals, team leaders, supervisors and managers such as IT Manager, Enterprise Architect, ICT Consultant, ICT Operations Manager, Project Manager, Systems Analyst, Systems Architect, Business Analyst, ICT Security Manager, Business Information Manager, ICT Security Specialist, Service Manager, Digital Media Specialist, ICT Trainer, Quality Assurance Manager, Account Manager.

This course is most suited for seasoned IT professionals who have a need to understand the requirements and core competences for managing IT in mission-critical environments. It is best suited for participants who have between two and four years of actual working experience in IT, with knowledge of systems, network and/or applications, service desk operations and/or IT professionals working in the position of team leader/supervisor/manager in any area of IT. This includes those individuals working in the field of sales and consultancy with solution providers.

Course Content

IT strategy

The need for IT
Enterprise Architecture
Service catalogue
Service level management
Sustainable development

IT Organization

Personnel need
Roles and responsibilities
Sourcing
Selection process
Hiring
Managing staff
Career planning
Training/job rotation
Performance appraisal
Staff departures

Vendors Selection and Management

Vendor selection
RFI
RFP

Objectives

Life cycle activities
Customer relationship
Building the business
Alignment

Technology Trends

Research and Development
Blockchain
Big Data
Artificial Intelligence

Quality

Standards and guidelines
Objectives and activities
Service review
Customer feedback
Surveys
Key Performance Indicators (KPIs)
Metrics
Scorecards and reports
Quality register

Exam

Certification exams are administered at the end of the last training day by an authorized training partner. The exam is a 75-minute closed book exam, with 50 multiple-choice questions. The candidate requires a minimum of 33 correct answers to pass the exam.

Certification

Candidates who successfully pass the exam will receive the official ‘Certified Information Technology Manager’ certificate. The certification is valid for three years after which the candidate needs to re-certify.

Global accreditation and recognition

The CITM® course material and exam are globally accredited by EXIN. EXIN is a world leading provider of independent

certification and accreditation in the IT and data centre sectors. EXIN is ISO-certified (ISO 9001:2008). Operating according to ISO 17024, ISO 27001 and EN 45011, EXIN continuously monitor the quality of exams and accreditations. More than 2 million professionals have been certified by EXIN worldwide.

Recommended next course

Candidates who wish to further specialise in the field of IT management and strategy having the ambition for a senior management position should consider attending the CITD® course.

Programme scope, delivery arrangements and suitability are confirmed during enquiry.