Duration
5 days
Overview
This course is designed for field support engineers working with Cisco routers, switches, and operating software.
Course Objectives
- Review networking fundamentals, including connectivity, LAN and WAN, OSI model, subnetting, and addressing
- Identify Cisco router and switch models, accessories, cabling,and interfaces
- Understand Cisco IOS Software operating modes and identify commonly found software
- Use the Cisco command line interface (CLI) to connect and service products
- Demonstrate effective field servicing and equipment replacement, including hot swap, with support of the Cisco Technical Assistance Center
Target Audience
Cisco field support technicians and other support engineers
Prerequisites
None
Outline
- General Networking Knowledge
- Examining LAN and WAN Connectivity
- Describe the function of FTP, TFTP, Telenet, Secure Shell (SSH), and Ping
- Cisco Equipment and Related Hardware
- Identifying Cisco router and switch models, and their interfaces
- Identifying and describing commonly used components
- Cisco IOS Software Operation
- Describing Cisco IOS CLI Functions
- Using and interpreting the basic Cisco IOS Software commands
- Service-Related Knowledge
- Managing Configurations via the Console Port and Terminal Program
- Performing software upgrade or downgrade using TFTP, FTP, XMODEM, tftpdnld, and USB Storage
Programme scope, delivery arrangements and suitability are confirmed during enquiry.