Duration
CHANGE MANAGEMENT
2 days
OVERVIEW
Change management is a term that is bandied about freely. Sometimes it's a scapegoat for less than stellar results: "That initiative failed because we didn't focus enough on change management." And it's often used as a catch-all for project activities that might otherwise get overlooked: "When we implement that new process, let's not forget about the change management."
Change management is a structured approach for ensuring that changes are thoroughly and smoothly implemented, and that the lasting benefits of change are achieved. The focus is on the wider impacts of change, particularly on people and how they, as individuals and teams, move from the current situation to the new one. The change in question could range from a simple process change, to major changes in policy or strategy needed if the organization is to achieve its potential.
Change management is, therefore, a very broad field, and approaches to managing change vary widely, from organization to organization and from project to project. Many organizations and consultants subscribe to formal change management methodologies. These provide toolkits, checklists and outline plans of what needs to be done to manage changes successfully.
BENEFITS
- Ensuring that there is clear expression of the reasons for change, and helping the sponsor communicate this.
- Identifying "change agents" and other people who need to be involved in specific change activities, such as design, testing, and problem solving, and who can then act as ambassadors for change.
- Assessing all the stakeholders and defining the nature of sponsorship, involvement and communication that will be required.
- Planning the involvement and project activities of the change sponsor(s).
- Planning how and when the changes will be communicated, and organizing and/or delivering the communications messages.
- Assessing the impact of the changes on people and the organization's structure.
- Planning activities needed to address the impacts of the change.
- Ensuring that people involved and affected by the change understand the process change.
- Making sure those involved or affected have help and support during times of uncertainty and upheaval.
- Assessing training needs driven by the change, and planning when and how this will be implemented.
- Identifying and agreeing the success indicators for change, and ensure that they are regularly measured and reported on.
Module 1: Introduction to Change Management
- What is change management?
- Transition vs. transformation
- Drivers of Organizational Change
- Business functions and processes
- The business value of change management
- Goals, objectives and success criteria
Module 2: Change Management Process
- Change is a Process
- Change management roles
- Scoping change from 360°
- The dynamics of organizational culture
- Business process change continuum™
- The change management roadmap
- Agile change management
DAY 2Module 3: Readiness for Change
- Clarity of current vs. future state
- Establishing performance metrics
- Sponsor and stakeholder engagement
- Risk assessment and countermeasures
- Training and development planning
- Communications planning
- Building the case and socializing change
Module 4: Proactively Managing Change
- Being an agent of change
- Engaging the change management team
- Overcoming resistance to change
- Managing the fog of transition
- Monitoring and adjusting change
- Syncing change with project management
- Ensuring sustainability of change
NoteActivities on high team interaction and role-plays will be incorporated during training session with all participants to further facilitate and strengthen candidates understanding on Change Management process, concepts and methodology in an overall manner.
Programme scope, delivery arrangements and suitability are confirmed during enquiry.