Duration
2 days
Course Description
The Change Management Practitioner course provides participants with a thorough grounding in the Principles of Change Management, as they are summarized in the reference literature. The Change Management practitioner course is aimed to get a deep understanding of why change happens, how change happens and what needs to be done to make change a more welcoming and achievable concept. In particular such course should be delivered in in organizations looking for real application of the different frameworks and of the ways of approaching change at an individual, team and organizational level. This course is delivered using a case study and an exercise kit designed to further enhance and cement the candidates understanding of the subject. Students who have attended this course are suitably prepared to successfully take the associated Change Management Practitioner certification exam.
Course and Learning Objectives
At the end of this course, you will be able to:
- Understand how to support people learn what they need to during change
- Appreciate different approaches to change management and their implications for supporting individuals through change and understand why people react as they do and how delegates can help individuals through the change process
- Appreciate why teams are important in change, understand what factors contribute to team success and understand how teams change and develop and so help delegates to deliver improvements in team performance
- Identify key metaphors describing how organisations change and how these can help delegates plan appropriate action during change
- Understand what assumptions people may have about organisational change
- Formulate an integrated model of the change management process and how this can help delegates to introduce successful change within an organisation
- Know what key areas need to be considered are when planning organisational change and understand the difference between management and leadership
- Identify different leadership styles and their effects on the change process
- Understand the important role leaders have to play in change management
- Begin to develop a healthy response to the demands of change management leadership
- Take the Change Management Practitioner Certification exam
Target Audience
Program, Project and Business Managers, HR representatives, any member of a team in charge of leading or facilitating a transformation.
Pre-requisites
Change Management Foundation® certificate. Delegates will be expected to have completed the assigned pre-course study material prior to attending this course. Such material will be sent to delegates approximately two weeks before the start of your course.
About the Examination
The exam is open book with eighty (80) multiple choice questions. The pass score is 50% (40 out of 80 questions). The exam lasts 180 minutes. The exam is in English and can be taken in Paper based format.
Certificate
Change Management® Practitioner
Credits
Upon successfully achieving the Change Management Practitioner certificate, the student will be recognized with 14 Professional Development Units (PDU’S).
Reference Materials
Making Sense of Change Management by Cameron and Green (Kogan Page Ltd) and the “Change Management Practitioner Handbook” whitepaper.
Course Approach
Participants will learn a deep understanding of how to apply the principles and core elements of Change Management, namely:
- Managing change and the individual
- Managing change and the team
- Managing change and the organization
- Leadership and change
An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the Change Management Practitioner certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Mock examinations are provided and used as a preparation to the final exam.
Concepts Covered
Day 1
9.00am – 10.30am
Practitioner Workshop
- Defining what is to be learned
10.30am – 10.45am Morning Break
10.45am – 12.30pm
Practitioner Workshop
- Project Management – change initiatives, projects and programmes
12.30pm - 1.30pm Lunch Break
1.30pm – 3.30pm
Sustaining Change
- Change levers
3.30pm – 3.45pm Afternoon Break
3.45pm – 5.00pm
Sustaining Change
- Change levers (continue)
Day 2
9.00am – 10.30am
Sustaining Change
- Levels of adoption
10.30am – 10.45am Morning Break
10.45am – 12.30pm
Sustaining Change
- Reinforcing systems
12.30pm - 1.30pm Lunch Break
1.30pm – 3.30pm
Exam Preparation
- Practitioner Exam practice, revision and mentoring
3.30pm – 3.45pm Afternoon Break
3.45pm – 5.00pm
Exam Preparation
- Exam revision and preparation
Programme scope, delivery arrangements and suitability are confirmed during enquiry.