Duration
3 days (4 hours/day)
Overview
The Certified IT Asset Manager (CITAM) Course is aligned with the IAITAM Best Practices Library (IBPL). Attendees will learn about the entire ITAM Program and take with them the foundation plan for starting or improving their organization’s ITAM Program. The intense course with certification is packed full of information and real-world experiences designed to make your ITAM Program more effective and efficient, and the CITAM Certification will lend notable credibility to both you and your ITAM Program.
Target Audience
This course is designed for ITAM professionals. IAITAM strongly recommends prior CSAM/CHAMP certification and/or a well-founded working knowledge of IT Asset Management and an understanding of your own organization’s business model.
Learning Objectives
The candidate who meets criteria of the CITAM Examination should as a minimum be able to recall, recognize and demonstrate understanding of the CITAM topics listed below:
- IAITAM and the Mission
- ITAM Code of Ethics
- Defining Primary Roles in an ITAM Program
- IAITAM’s 12 KPAs
- Relationships, Dependencies, and Benefits
- KPA Interdependencies
- Roles and Responsibilities
- Creating Dynamic Job Descriptions for ITAM Programs
- The Role of a Program Manager
- Project Management Relationship Triangle
- Sample Projects by KPA
- Prioritization and the ITAM Program
- Lifecycle Management
- Process Building Best Practices
- Gaining Executive Buy-in
- Business Case Template
- Maturity Assessment
- ITAM as a Core Business Function
Programme scope, delivery arrangements and suitability are confirmed during enquiry.