Duration

5 days

Overview

Excel in a highly skilled and efficient technical team charged with optimising the operational capability and productivity of the data centre to meet the evolving demands of the business.

Ensuring zero downtime within the mission critical data centre environment involves employing highly competent and confident technicians who consistently demonstrate unrivalled technical knowledge and skills. High quality technicians are increasingly seen as a vital component to the smooth running of any data centre operation.

The five-day Certified Data Centre Technician Professional (CDCTP®) program is for individuals working within mission critical data centre facilities. It explores the wide range of subjects relevant to the data centre technician including a detailed breakdown of the data centre operating environments and the four key constraints to its operational effectiveness (power, cooling, IT and space), the necessary operational policies, procedures and compliance based on legislation, standards (national & international) and codes of conduct. During the program, learners will be provided a valuable opportunity to access the latest industry standards.

Certified technicians can foresee potential causes of failure honing an in-depth understanding of facility components and their operating parameters. In addition, technicians can identify, analyse, and remedy problems as they occur, quickly, decisively and accurately, avoiding potential high cost repairs and the risks associated with loss of service.

Following this program, you are encouraged to continue your professional development by advancing your knowledge and skills to gain further official certifications and qualifications by progressing through The Global Digital Infrastructure Education Framework which maps education programs to career advancement throughout the network infrastructure and data centre sectors.

Learner Profile

This program has been specifically designed for individuals wishing to acquire skills of the highest calibre in order to carry out their technical data centre duties. CDCTP® certification is beneficial to personnel who contribute to the day-to-day smooth operation of the mission critical facility.

Pre-requisites

Experience of working within a data centre environment is essential. If you would like to discuss your experience or suitability for this program please contact us.

Program Requirements

Learners are required to have a webcam enabled laptop or suitable device with unrestricted wireless internet connectivity, the latest internet browser and suitable applications for reading/annotating PDFs and editing standard office documents.

Program Objectives

CDCTP® certified individuals possess the knowledge, expertise and skills that are considered essential in ensuring that a data centre facility is operated and maintained to the highest possible standards.

Qualification

Internationally and industry recognised BTEC Level 4 Professional Award Certified Data Centre Technician Professional

Certification

Official Certified Data Centre Technician Professional (CDCTP®) certification
Use of CDCTP post nominal title
Use of the CDCTP® logo
Use of the official Certified Data Centre Technician Professional (CDCTP®) Digital Badge

Certifications are a commitment to life-long learning and offer the perfect portal to ensure knowledge, skills and certification remain current and up-todate. Each certification gained requires re-certifying every three years via an online learning management system.

CDCTP® Benefits for Individuals

Understands all aspects of data centre operations including technical and physical constraints. Recognises the dependencies on other work streams, can plan work efficiently and avoid unnecessary delays
Understands the benefits of carrying out physical inspections of data centre components as a matter of routine. Adopts a proactive attitude and can identify potential equipment failures before they occur
Understands the need to adhere to codes, legislation and standards and is focused on first-time compliance, avoiding unnecessary rework
Recognises the roles of others within the facility and can improve business processes through effective contribution to the right people and at the right level

CDCTP® Benefits for Businesses

Have a technical team equipped with a broad knowledge data centre functions and operational processes enabling the business to function with optimum efficiency
Significantly reduces the risk of failure by having knowledgeable and proactive technical staff capable of identifying signs of potential failure
Having a technical team with a broad knowledge of codes, legislation and standards instils confidence that the data centre can operate effectively whilst consistently meeting legal and contractual obligations
Develop a technical team that is cognisant of the roles of their peers and managers ensuring efficient and timely passage of accurate information and thereby increasing productivity

Outline

Data Centre Fundamentals

What is a data centre?
Understanding the basic design requirements
Availability and resilience measures and practices

Compliance

Codes & regulations
National and international standards
Industry guidelines and best practices
Certification and accreditation

The Physical Infrastructure

The Four Key Environments (Power, Cooling, IT Connectivity and Space)
Power
Power infrastructure (data centre electrical distribution)
Cooling
Cooling infrastructure and airflow management
Overview of different cooling system technologies
IT Connectivity
Active network
Equipment configuration
Servers, software and services
Storage infrastructure
Data centre networks
Distribution options
Physical Network
IT cabinets and frames
Cable containment
Data centre topologies
Structured wiring
Fibre optical cabling
Space
Relationship between white and grey space environments
Physical security and access control

Working in the Data Centre

Safety Consideration
Risk assessment and method statements
Environmental health and safety
Personal protective equipment
Life safety systems (fire detection and suppression)
Task Preparation
Understanding the operation structure
Operational processes and procedures
Move, Adds and Changes (MACs)
Decommissioning
Operational measuring and monitoring
Asset Management
Management tools, administration
Change management

Data Centre Maintenance

The need for maintenance
Maintenance strategies
Preventative maintenance
Predictive maintenance
Reliability centred maintenance
Condition-based maintenance
Power maintenance
Cooling maintenance
IT connectivity maintenance

Advanced Power

Electrical safety
Power infrastructure systems (distribution path and components)
Back-up power infrastructures
Earthing and bonding
Measuring, monitoring and routine checks
Benchmarking and data centre metrics

Advanced Cooling

Understanding the need for cooling
Data centre cooling architectures and systems
Air cooling
Economiser modes
Liquid cooling
Chilled water plant
Cooling towers
Measuring, monitoring and routine checks
HVAC efficiency and Power Usage Effectiveness (PUE) relationship

Programme scope, delivery arrangements and suitability are confirmed during enquiry.