Introduction
Managing the facilities of today’s hi-end and hi-availability data centres is an extremely demanding and complex task which is often under estimated. There is often very little appreciation and understanding of the complexities of managing today's mission critical data centres, especially since many of the data centres are operating at, or near, their design limits and downtime is never an option. The way a data centre is managed at the facilities layer makes all the di erence.
Even a data centre designed to Tier-4 as per the ANSI/TIA-942 standard could still experience many unscheduled down time events due to poor planning, operations, maintenance and management processes.
The Certi ed Data Centre Facilities Operations Manager course is a 3 day course which will enable participants to gain in-depth knowledge in managing data centre operations which include the following key subject matters; capacity planning, latest green initiatives, how to properly commission and de-commission equipment, compliance to safety standards, statutory compliance and international standards, managing people, vendor management, handling incident/crisis management as well how to keep operations really simple, manageable, e ective and e cient and much more.
Roadmap
Audience
The primary audience for this course is an IT, facilities or Data
Centre Operations professional working in and around the data centre and having oversight accountability or responsibility for achieving and improving high availability and manageability of the data centre operations.
Prerequisites
It is advisable for the participants to have some experience in data centre operations although it is not required.
Highly recommended is to attend the CDCP® prior to attending CDFOM®.
Global Accreditation
To setup a data centre facilities operations team
To manage and motivate your facilities management team
To setup SLA’s and manage them including liabilities, KPI’s etc.
To manage vendors and measure their performance
To manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc.
To manage safety & statutory requirements
To e ectively and e ciently manage data centre operations
To manage documents
To set-up equipment life cycle including testing
To de ne data centre design limits and set-up and manage a proper capacity management plan
To commission and de-commission equipment
To go about IT cable management
To manage the day-to-day data centre operations
Course Bene ts
After completion of the course the attendee will be able:
Certi ed Data Centre Expert
Certi ed
Data
Centre
Facilities
Operations
Manager
Certi ed
Data
Centre
Risk
Professional
Certi ed
Data
Centre
Safety
Manager
Certi ed
IT
Manager
Certi ed Data Centre Specialist
Certi ed Data Centre Professional
Data Centre Design / Build Data Centre Operations / Governance
Certi ed
Data
Centre
Migration
Specialist
Course Syllabus
The Data Centre Operations Team
Criteria and attributes to leadership
How to set-up up an e cient and e ective facility management operations team structure
De ning roles, responsibilities and skill metrics
Key Performance Objectives (KPO) and appraisals
Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
Training and assessments
Shift management, scheduling and roster planning
Vendor Management
Vendor selection and quali cation
Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
Key considerations of a vendor agreement for services
Performance measurement and reporting
Facilities Maintenance
Maintenance options
Main considerations for maintenance agreements
The practicality in deciding between comprehensive/non- comprehensive maintenance regimes
Warranty pit falls
Service reports alignments with maintenance agreements
Tiered maintenance considerations
Preventive, Predictive, Condition and Reliability Centred
(RCM) based maintenance
Managing on-site /o -sites spares and how to determine which spares to keep on-site
Managing Safety & Statutory Requirements
Statutory and industry compliance/regulations
Emergency response and safety policies and procedures
PTW (Permit To Work) requirements and procedures
General rules and regulations for the Data Centre
Ergonomic workspace
SOP’s for power outage, re, bomb threat etc.
Service Level Agreement (SLA) Management
De ning the Data Centre design limitations
De ning measurement criteria and reporting
Alignment of business SLA with vendor SLA
De ning chance management procedure for installation and de-installation of new equipment
Reporting and escalation management
Managing Physical Security
Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02,
SS507, ISO/IEC-24762
SOP (Standard Operating Procedures) in managing day to day security access control, such as;
Entry/exit control and access management
Permit-To-Work (PTW) and contractor work in progress
Delivery of goods
Customer access
Etc.
E ective patrols routing and how to ensure 24x7 vigilance
Handling external threats; crisis/emergency situations
Security incident management
Capacity Management
De ning the design limits of the Data Centre
Setting up thresholds, monitoring and reporting
Business review and future capacity planning
Technical solutions aiding capacity planning such as
Computational Fluid Dynamics (CFD), capacity and con guration management solutions
Cable Management
Overview of ANSI/TIA-942, ANSI/TIA-606 requirements
Cabling speci cation & labelling based on ANSI/TIA-606
In-rack power and network cabling
Labelling requirements
Cabling/cable tray layout documentation
Data Centre Cleaning and Pest Control
Types of pollution found in Data Centres such as H2S, air-particulates etc.
Common causes of pollution in the Data Centre
Standards, policies and techniques to reduce and cleanup dust, pests and other pollution and disturbances
Data Centre Monitoring and Automation
Data Centre monitoring requirements
Threshold setting and reporting requirements
Noti cation and escalation requirements
Automated 24hrs helpdesk ticketing systems
Incident and customer complaint management & change management
Performance measurement and monitoring requirements such as fuel and water consumption, PUE/DCiE etc.
Managing Documentations/Archives
Document management standards
Document management process requirements
Minimum and desired design documentation set
Operational management documents
Equipment Life-Cycle Management
Policies and procedures governing life cycle management
Asset management including software and rmware
Service situations
Review, triggers and reporting
Test life cycle
Mock Exam
EXAM: Certi ed Data Centre Facilities Operations Manager
Managing Daily Data Centre Operations / Floor Management
ITSM/ITIL (IT service management) in the Data Centre
Shift hand-over requirements and procedures
Asset and inventory management for hardware, software, spares, consumables, etc.
Floor management procedures and duties such as rack space allocations, management of installers
Pre-installation analysis for power, cooling, weight, EMF, re protection and other in uencing factors
From truck to rack
Handling of incoming equipment
Inspection, unpacking and security procedures
Staging procedure and requirements
Equipment movement into the computer room
Finishing up the installation
De-installation/commissioning procedures
Delivery structure
EPI courses are lectured by certi ed trainers. CDFOM® is an instructor-led course that uses a combination of presentation lectures and question and answer sessions, to discuss attendees’ speci c needs and issues experienced in their own environment. Attendees are able to tap into the trainer’s extensive experience to enable them to solve practical problems in their current environment, thus adding tremendous value.
Examination
Certi cation exam papers can be taken in paper based format at the end of the last day of the course, or online via an authorised training partner, depending on the country in which the course is delivered. The exam is a one and a half hour, 60 questions, multiple choice and closed book exam. The attendee needs to have 45 out of
60 questions correct in order to pass the exam. Results of the exam will be communicated to the attendee within four weeks following the examination.
Certi cation
Attendees who successfully pass the exam will receive the o cial ‘Certi ed Data Centre Facilities Operations
Manager’ certi cate. Certi cation is valid for a three years period after which the student needs to re-certify.
More information on re-certi cation and veri cation of the current status of certi cation can be found on the EPI
Global Accreditation
EXIN, is a global, independent and not-for-pro t examination provider. EXIN's mission is to improve the quality of the
IT and Data Centre sectors, the pro ciency of IT and Data
Centre professionals and the IT users, by means of independent testing and certi cation. EXIN o ers candidates the opportunity to take examinations at a time and place of their choice. Every day, EXIN examinations are taken in more than 125 countries on six continents, and in more than 15 languages.
Recommended next course
To further extend your skills in the Data Centre design arena, we recommend the CDCP® course.
CDCP® builds upon knowledge gained in CDFOM® which exposes participants to the key components of the data centre. For a full course outline of these courses visit the
Course scheduling
Our courses are available in a wide variety of countries in all continents. For course scheduling visit the EPI corporate authorized reseller/partner.
cations and services indicated or implied without prior notice. Product names in this brochure are the property of EPI. No duplication or extraction, in whole or in part, is allowed without express written permission from Enterprise Products Integration Pte. Ltd. EPI, its trademarks for logo, services and products are registered trademarks.
Asia/Paci c Headquarters:
Enterprise Products Integration Pte Ltd
37th Floor, Singapore Land Tower, 50 Raes Place, Singapore 048623.
Local o ces in : Singapore, Malaysia, Japan, India, The Netherlands, UK, USA, France and South Africa
R13-01 Authorised Reseller/Partner:
Governance & Management Administration ISO/IEC-38500
Organization TC-260
ICT Services Management ISO/IEC-20000
Monitoring / Reporting / Control
ISO/IEC-90001
Environmental Sustainability
ISO/IEC-14000 - ISO-50001
Service Level Management
ISO/IEC-20000
Safety Management
ISO/IEC-18000
Security Management
ISO/IEC-27001
Project Management
PRINCE-2 / PMBOK
Organizational Resilience
Physical Infrastructure ANSI/TIA-942
Data Centre Location
ANSI/TIA-942 - ISO/IEC-24762
Building Management EN-15221
BC/DR
ISO/IEC-24762
BCM
ISO-22301
Facilities Management ISO/IEC-20000
ICT Infrastructure
EPI Data Centre Framework
The ‘EPI Data Centre Framework©’ provides Data Centre
Investors/Owners/Operators with a Data Centre Ecosystem
Data Centre. The Framework© addresses not only the site selection, design and out tting of its physical facilities but it also includes the governance and all processes required to organize and operate a Data Centre which meets the business requirements of its Customers. For
The Company
EPI Singapore is a British origin company operating world-wide via direct operations and a large partner network. EPI’s focus is on mission critical, hi-availability, environments. We have gained an international reputation as a company o ering an extensive range of data center infrastructure services including consultancy, audit, certi cation and training. We have developed an international reputation for high quality technical expertise, exibility, innovative techniques, personal service, and a powerful combination of capabilities and technologies.
All our services are aimed at helping our customers to:
Increase Availability of their mission critical infrastructure
Improve E ciency, E ectiveness and Manageability
Minimize risk of business interruption
All our clients have one thing in common – the need to protect their valuable data, run their mission critical infrastructure e ciently and be protected on a 24 x 7 basis. In protecting its customers, EPI is committed to an intensive program of comprehensive services development backed by engineering and support excellence.
Quality Systems and Procedures have been carefully created and adapted at every stage to ensure consistent and high quality services. We are known for our thoroughness, exibility and responsiveness of our project management. We work hard to provide unique solutions that t each organization and project, with an ethos to deliver quality on time, every time.
Let us put our expertise to work for you!
Data Centre Services
Consultation
- - Data Centre Design Validation
- - Data Centre Design Evaluation
- - Data Centre Review / Independent Second Opinion
Audit and Certi cation
- - ANSI/TIA-942
- - SS507
- - ISO/IEC-24762
- - ISO/IEC-27001
- - ISO/IEC-20000
Survey and Assessment
- - Power Quality
- - Cooling
- - EMF
- - Thermo Scanning
- - Physical Security
- - Customized Surveys
Programme scope, delivery arrangements and suitability are confirmed during enquiry.