Duration
5 days
Course Overview
Consisting of 2 units this five day program identifies and addresses the key issues that could be encountered by a Data Centre. Technician on a day-to-day basis. It provides guidance on recognising potential issues and how to avoid the consequences of getting it wrong.
The units are:
- CDCTP™ Core Unit - 3 days
- CDCTP™ Professional Unit - 2 Days
The units can be taken together or separately, allowing you to complete study at a convenient pace and time for you. You must have completed and passed the CDCTP™ Core Unit before attending the CDCTP™ Professional Unit.
On successful completion of all units you will gain a BTEC Level 4 Professional Award in Data Centre Technician. This qualification is in process with CNet Training and Edexcel. See page 28 for award equivalences and career progression.
CDCTP™ - Core Unit
With the mission critical nature of a Data Centre, it is paramount that those personnel selected to undertake work in this environment possess skill levels of the highest calibre. There are many issues that could be encountered by the unwary Data Centre Technician on a day to day basis which could result in performance, compliance, and availability problems. The Data Centre Technician is a key player in ensuring that the Data Centre is operated and maintained correctly in order that it meets the business need.
This course discusses the wide range of topics necessary to help the Data Centre Technician to become part of the success of the Data Centre and to avoid becoming the point of failure.
Qualification
On successful completion of the CDCTP™
Core Unit you will gain:
- Units towards a BTEC (Level 4) Professional
- Qualification in Certified Data Centre
- Technician (CDCTP™)
- Certified Data Centre Technician
- (CDCT™) Award
- BICSI CECs: RCDD 19, RITP 19, NTS 19,
- ITS2 15, TECH 18
Who Should Attend?
Any individual involved or responsible for the day to day activity in an existing Data Centre or those looking at moving to work in a business critical data facility.
Why Attend?
Acquire the knowledge and skills to become a key player in ensuring that the data centre is operated and maintained correctly to meet the business need. This course covers the wide range of topics necessary to help the data centre technician to become part of the success of the data centre team and to avoid becoming the single point of failure.
Related Training
- Certified Telecommunications Project Management - CTPM™
- Certified Data Centre Design Professional - CDCDP™
- Certified Data Centre Management Professional - CDCMP™
- Certified Data Centre Energy Professional - CDCEP™
Course Objectives
This 3 day course identifies and addresses the key compliance issues that could be encountered by the Data Centre Technician on a day-to-day basis and gives guidance on how operational procedures help to mitigate the consequences of getting it wrong.
Prerequisites
It is expected that the student will have some prior understanding of his/her area of operation, whether this is in IT or Facilities. Experience of the Data Centre environment is preferred.
Content
Data Centre Fundamentals
- What is a Data Centre?
- Understanding the basic design requirements
- Standards - Data related, non-data related
- Discuss availability & resilience measures and practices
- The 4 Constraints
- Identifying operational issues
The Physical Infrastructure
- Network Infrastructure & IT
- Servers, Software & Services
- Storage
- IT Security
- Access & Security Control
- Mechanical & Electrical
Working in the Data Centre
- Network Operations Centre
- The importance of procedures
- Reasons for maintenance
- DCO & FM
- Health & Safety
- Access control
- Management Tools, Administration
- Capacity Management
- Cabinets & Cabinet Layout
- Earthing & Bonding, ESD
- Connectivity, TIA568, EN 50173-5
- MACs
- Decommissioning
- Control of the IT Environment
- Power Systems
- HVAC Systems
- Plumbing Systems
- Life Safety Systems
- Building Management Systems
- Fire Detection & Suppression Systems
- Cleaning
Business Continuity & Disaster Recovery
- The BCDR Plan
CDCTP™ - Professional Unit
Qualification
On successful completion of the CDCTP™ Professional Unit you will gain:
- BTEC (Level 4) Professional qualification in Certified Data Centre Technician (CDCTP™)
- CNet certificate
Who Should Attend?
Any individual involved or responsible for the day to day activity in an existing Data Centre or those looking at moving to work in a business critical data facility.
Why Attend?
Acquire the knowledge and skills to become a key player in ensuring that the data centre is operated and maintained correctly to meet the business need. This course covers the wide range of topics necessary to help the data centre technician to become part of the success of the data centre team and to avoid becoming the single point of failure.
Related Training
- Certified Telecommunications Project Management - CTPM™
- Certified Data Centre Design Professional - CDCDP™
- Certified Data Centre Management Professional - CDCMP™
- Certified Data Centre Energy Professional - CDCEP™
Course Objectives
This 2 day course identifies and addresses the key compliance issues that could be encountered by the Data Centre Technician on a day-to-day basis and gives guidance on how to operational procedures help to mitigate the consequences of getting it wrong. It also addresses the ongoing audit processes and gives guidance on how to make sure the audit procedures meet their stated aims.
Prerequisites
It is expected that the student will have some prior understanding of his/her area of operation, whether this is in IT or Facilities. Must have attended and passed the CDCTP™ Core Unit. Data Centre experience preferred.
Policies, Processes & Compliance
With the mission critical nature of a Data Centre, it is paramount that those personnel selected to undertake work in this environment possess skill levels of the highest calibre. There are many issues that could be encountered by the unwary Data Centre Technician on a day to day basis which could result in legal, best practice or non-compliance problems. The Data Centre Technician is a key player in ensuring that the procedures and policies of the company are followed in order to comply with the Legislation, Standards and Codes of
Practice which apply to the Data Centre.
This course discusses the wide range of Legislation, Standards and Codes of Practice and how these are incorporated into company processes and procedures in order to help the Data Centre Technician to avoid becoming the point of failure.
Content
Legislation - Data Related
- Data Protection
- Data Security
- Freedom of Information
- Computer Misuse
- Financial regulations, SOX, Basel, PCI-DSS
- Health & Safety, HSE, OSHA
Legislation - Non-Data Related
- Electrical Regulations
- Building Regulations
- Environmental Regulations, Carbon, Water, WEEE
Standards - Data Related
- Data Security, ISO 27000
- Service Delivery, ISO 20000
- Connectivity, TIA568, EN 50173-5
Standards - Non Data Related
- Electrical, BS7671, NFPA 70 (NEC), IEC
- Cooling, ETSI, ASHRAE
Codes of Conduct
- Security, Physical Access
- Energy Efficiency, EU Code, DCEP
- Service delivery, ITIL, COBIT
- Availability, Uptime
Impact of Operational Procedures
- Access control
- Cleaning
- Reasons for maintenance
- Cooling
- Power
- Life Safety Systems
Measure, Monitor, Audit
With the mission critical nature of a Data Centre, it is paramount that those personel selected to undertake work in this environment possess skill levels of the highest calibre. The consequences in a Data Centre are significantly greater than in a generic office environment and there are many issues that could be encountered by the unwary Data Centre Technician on a day to day basis which could result in service interruptions and downtime. Whether dealing with move and change requests (MACs), carrying out routine inspections or resolving fault conditions, it is important to do so efficiently and in a time critical manner.
This course discusses the wide range of potential hazard and identifies best practises to be applied to ensure consistency and adherence to procedures and to help the Data Centre Technician to avoid becoming the single point of failure (SPOF) in the data centre.
Content
The scope of the MMA processes
- What can we monitor?
- Where can we measure?
- Why do we audit?
Metrics
- Key performance indicators
- Performance metrics
- Reliability metrics
- Efficiency metrics
Measurement methods
- How can we measure?
- How can we use the measurements?
Risk management
- Risk analysis
- Risk assessment
- Risk mitigation
Audits
- Audit process
- Performance audits
- Compliance audits
- Reliability audits
- Efficiency audits
- Safety auditst
This is a version-specific reference outline. Confirm the current syllabus and delivery arrangements with EIEIO.