Duration
Business Continuity Management System fundamental, Project Management
& Incident Management Workshop
2 days
OVERVIEW
Business continuity training is essential for preparing organizations to maintain operations during disruptions, such as natural disasters, cyberattacks, or other emergencies. This type of training equips employees and management with the knowledge and tools necessary to keep critical business functions running and recover quickly from potential interruptions.
Project management training is designed to equip individuals with the skills, tools, and knowledge needed to effectively plan, execute, and manage projects. It is crucial for improving project outcomes, enhancing efficiency, and ensuring that projects are completed on time, within scope, and on budget.
Incident management training prepares individuals and teams to effectively handle and resolve incidents that disrupt normal business operations. These incidents can include IT outages, security breaches, equipment failures, natural disasters, or other events that pose a risk to an organization. Proper training ensures that incidents are managed efficiently, minimizing downtime and mitigating potential damage.
LEARNING BENEFITS
Quick Recovery: Organizations to rapidly restore critical functions after a disruption, minimizing downtime
Continuity of Operations: With effective business continuity plans, core operations can continue without major interruptions, ensuring smooth workflows
Cost Mitigation: By preparing in advance, organizations can reduce the financial impact of disruptions such as data loss, operational downtime, or supply chain breakdowns
Insurance Premium Reduction: Many insurers offer reduced premiums to businesses with a strong framework in place, lowering overall costs
Structured Approach: Project management provides a systematic framework for completing tasks efficiently, reducing wasted effort, and ensuring that resources are used optimally
Clear Workflow: Through detailed planning and process mapping, project managers ensure that each task is well-defined, sequenced logically, and completed effectively
Course Outline :: Business Continuity Management System fundamental, Project Management & Incident Management
Workshop::
Clear Objectives and Scope: Project management helps define clear project goals, deliverables, timelines, and milestones, minimizing ambiguity and scope creep.
Better Resource Management: Project managers allocate resources (time, personnel, budget) efficiently, ensuring that they are available where needed and avoiding bottlenecks or overuse.
Module 1: Introduction to Business Continuity Management & Processes
Definition and Importance of BCM
What is Business Continuity Management?
Why BCM is essential for businesses
Key objectives and benefits of BCM
Understanding the BCM Lifecycle
Key stages of the BCM lifecycle
Plan-Do-Check-Act cycle (PDCA) in BCM
Establishing business continuity policies and strategies
Roles and responsibilities in BCM
Module 2: Business Impact Analysis (BIA)
Introduction to BIA
Purpose of Business Impact Analysis
Key components and methodologies
Identifying Critical Functions & Processes
Defining essential business functions
Evaluating their impact during disruption
Setting Recovery Time Objectives (RTO) & Recovery Point Objectives (RPO)
Determining acceptable downtime for critical functions
Aligning RTO/RPO with organizational goals
Module 3: Introduction to Project Management
What is Project Management?
Definition and Importance of Project Management
The Role of a Project Manager
Course Outline :: Business Continuity Management System fundamental, Project Management & Incident Management
Workshop::
Key responsibilities and skills of a project manager
Importance of leadership and communication in managing projects
Key Project Management Terminology
Definitions: milestones, stakeholders, deliverables, scope, etc.
Common methodologies: Agile, Waterfall, Hybrid
Module 4: Project Life Cycle & Phases
Understanding the Project Life Cycle
Transitioning between project phases
Initiation Phase
Defining project goals and objectives
Identifying stakeholders and project team
Creating the project scope and work breakdown structure (WBS)
Developing a project schedule using Gantt charts and timelines
Allocating resources (people, budget, tools) effectively
Risk Management
Budgeting and Cost Control
Monitoring Project Progress
Tracking project performance with key performance indicators (KPIs)
Managing scope creep and change requests
Project Reporting
Module 5: Introduction of Incident Management
What is Incident Management?
Definition and purpose
Importance of effective incident management in business continuity
Types of Incidents
IT-related incidents, security breaches, natural disasters, human error
Incident vs. problem vs. crisis
The Role of an Incident Manager
Key responsibilities
Required skills and communication strategies
Course Outline :: Business Continuity Management System fundamental, Project Management & Incident Management
Workshop::
Module 6: Incident Management Lifecycle
Incident Identification
How to detect and report incidents
Establishing monitoring and alert systems
Categorization and Prioritization
Assessing the severity and impact of incidents
Session 3: Incident Response and Containment
Immediate Incident Response
First steps after identifying an incident
Roles and responsibilities in the first response
Containment Strategies
Short-term vs. long-term containment
Preventing further damage or spread of the incident
Communication During an Incident
Programme scope, delivery arrangements and suitability are confirmed during enquiry.