Duration
2 days
Course Content
This comprehensive training course takes the form of a two-day, interactive workshop in which participants will play an active role. The course introduces business continuity management (BCM) concepts, outlines the various stages of the BCM process and provides a framework for the programme. Far from being purely theoretical, the practical sessions help bring BCM to life. It includes the following elements:
Introduction to business continuity management
- Why plan?
- What is BCM?
- IT disaster recovery vs. business continuity
- The BCM lifecycle
- Best practice for BCM (BS25999, BCI Good Practice Guidelines, etc)
- Regulation and accreditation (Financial Services Authority, Civil Contingencies Act, etc)
Project or process?
- Business continuity project/programme management
- The transition from project to process
Top down, bottom up
- Executive commitment
- Business continuity policy
Business impact analysis
- Financial and non-financial impacts
- Recovery time and recovery point objectives
- Recovery requirements
- Vital records
- BIA workshop
Risk management
- What is a risk?
- The balanced view (opportunities v. pitfalls)
Benefits
- Risk management applications
- Risk assessment workshop
Plan development
- A business continuity plan framework
- What’s in a plan?
Crisis, what crisis?
- Characteristics of a crisis
- The golden hour
- The information gap
- Crisis communications
- Crisis management/business recovery exercise
Exercising and testing
- Why test?
- A joined-up approach (talkthrough, walkthrough, IT recovery, relocation, simulation, etc)
- Get the best from your test (the importance of planning and preparation)
A culture of continuity
- Awareness and education
Continuous Improvement
- Review and maintenance
- Change management
Programme scope, delivery arrangements and suitability are confirmed during enquiry.