Duration
5 days
Course Overview
BMC Atrium CMDB 9 provides a complete, accurate, and up-to-date view of the people, technologies, and services that make up your business and IT environments. A rich, centralized representation of services helps you plan, deliver, operate, govern, and assign priorities to business services. The BMC Atrium CMDB 9.x: Advanced Training course teaches students about what makes a Configuration Management Database (CMDB) useful to the business, how to configure the CMDB, and how to perform routine administrative and maintenance tasks. This five-day course is designed for Configuration Managers and CMDB Administrators, with the first day focused on learning how the CMDB is used by key IT Service Management functions, such as Asset, Incident, and Change Management. During the next three days, students will learn how to configure their environment to meet the requirements of CMDB consumers in the business. The final day covers routine administration and maintenance of the CMDB. After having attended this course, you will be able to maximize the out-of-the-box functionality of BMC Atrium CMDB.
Target Audience
» Administrators – Configuration Managers and BMC Atrium CMDB Administrators
Learner Objectives
» Explain CMDB Consumers’ requirements to Configuration Managers
» Learn how to use BMC Atrium Explorer and Impact Simulator
» Understand how IT Service Management (ITSM) consumes CMDB data
» Describe the Common Data Model
» Describe best practices for importing, normalizing, and reconciling data
» Understand federation methods
» Create Service Models
Course Modules
For Consumers (Day 1)
Module 1: Introducing CMDB
» Defining Consumers
» Success metrics
Module 2: BMC Atrium Console
» Using the CMDB Dashboard
» Finding CIs
» Building queries
» Filtering views
» Creating and modifying CIs
Module 3: Asset Management Console
» Searching for CIs
» Preference Settings
» Filters
» People Relationships
Module 4: Relating CIs in Incident and Change
» Service CIs and the Incident form
» Relating CIs to Incidents and Changes
» Impact Analysis
For Configuration Managers (Day 2-4)
Module 1: Configuration Management
» Purpose of CMDB
» Defining data requirements
Module 2: Common Data Model
» Class Structure (Inheritance, Superclass, and Subclass)
» CMDB and AST forms
» Using Class Manager
» Mapping CIs to Classes
» Adding Classes and Attributes
Module 3: Importing Data
» Datasets
» ADDM-CMDB synchronization
» Atrium Integrator
» Best practices for loading data
» Importing CIs
» Creating relationships between people and CIs
Module 4: Normalizing Data
» Populating the Product Catalog
» Normalizing process
» Normalizing and instance level permission
Module 5: Reconciling Data
» Standard Reconciliation
» Copy, Compare, Delete and Purge
» Performance tuning
Module 6: Federating Data
» Launch Federation
» Retrieval Federation
Module 7: Service Modeling
» Importing Service Models with AI
» Using the Atrium Service Catalog
» Validate a change with a Service Model
» Simulate Impact Models
For CMDB Administrators (Day 5)
Module 1: Managing Access
» Purpose of CMDB
» Define data requirements
Module 2: Maintenance
» Migrating AI jobs
» Export and import normalization settings
» Backing up the CMDB
Module 3: Post Installation Configuration
» Service Context
» Centralized Configuration
» Troubleshooting
Programme scope, delivery arrangements and suitability are confirmed during enquiry.