Duration

5 days

Course Outline

This workshop is designed for individuals responsible for the implementation, configuration and support of Avaya Aura Experience Portal and Proactive Outreach Manager and for those attempting the ACSS – Avaya Aura Experience Portal with Proactive Outreach Manager credential.

Audience

This course is designed for individuals responsible for the implementation, support and troubleshooting of Avaya Aura Experience Portal with Proactive Outreach Manager systems.

Prerequisites

Knowledge of Avaya Aura Experience Portal implementation and system operation; knowledge of Avaya Aura Orchestration Designer implementation, application design and application deployment; knowledge of Avaya Intelligent Customer Routing implementation and system operation; knowledge of Avaya Proactive Outreach Manager implementation and system operation; knowledge of system architecture and call flow; basic knowledge of Linus and Windows operating systems.

Topics Covered

Avaya Aura Expeience Portal Basic Solutions
Avaya Aura Experience Portal Configuration and Installation
User Administration, Maintenance and System Monitoring
Avaya Aura Experience Portal Troubleshooting
Intelligent Customer Routing (ICR) Installation, Configuration and System Monitoring
Proactive Outreach Manager (POM) Basics
POM Installation, Configuration and Upgrade
POM User Interface and Campaigns
POM Reporting and Troubleshooting

Programme scope, delivery arrangements and suitability are confirmed during enquiry.