DURATION
3 days
The course builds on the general principles, covered as part of the ITIL Service Management Essentials course. It provides practical guidance on the design, implementation and integration of an ITIL-based Availability Management Process, within the context of an organization’s overall business-focused Services Framework.
Objectives
To provide practical guidance on the planning, implementation and management of services to satisfy the organization’s business availability requirements.
Who should attend?
IT practitioners who wish to gain experience in the field of Availability Management, or who wish to extend their range of understanding of the subject.
Delegates should have at least one year of relevant IT experience and should have attained the ISEB/EXIN Foundation Certificate in IT Service Management.
Topics covered include:
Why Availability Management has become critical in today's business environment
The true cost of unavailability.
Goals and scope of Availability Management
The Availability process
Calculating availability
Availability concepts - reliability, maintainability, serviceability and security
Designing for availability and recovery
Minimizing impact of unavailability
Measuring and reporting on availability against SLA's
Producing an Availability Plan
Methods and techniques to maximize availability
Benefits, costs and problems
The responsibilities of the Availability Management process
Reviewing the process
Interfaces with other Service Management processes
This is a version-specific reference outline. Confirm the current syllabus and delivery arrangements with EIEIO.