Duration
3 days
Course Description
This course covers the configuration, maintenance and administration of the AudioCodes Routing Manager. The course will cover a general introduction, its usage and the main features included in ARM. Through the explanation and online demos, students will gain experience in configuring and monitoring the operation of ARM.
Products
ARM
Student Profile
Systems Engineers, Network Architects, Consultants, and Integrators who are responsible for the planning, design, implementation, maintenance and troubleshooting of call routing and policy management in a heterogeneous voice network.
Certification
Record of Participation
General Objectives
Students are expected to be active participants in the learning process. Emphasis is placed on demonstration of all the tools and features included in the product to help students become self-sufficient in the use and support of the AudioCodes Routing Manager. On completion of the course, students will be able to do the following:
- Manage and configure the ARM
- Identify the AudioCodes products that are supported in ARM
- Identify the functions of ARM
- Describe how ARM handles routes
- Describe how ARM handles number manipulation
- Describe how ARM administers users
- Understand the QBR (Quality Based Routing) concept
- List the ARM security features
- How to migrate AudioCodes devices (SBCs and gateways) to ARM
- How to integrate non-AudioCodes devices with ARM
Prerequisites
Students are expected to have an applicable professional background and actual experience with:
- IP networking
- AudioCodes Gateways and/or SBCs
- Knowledge of analog and digital telephony systems
- Knowledge of VoIP and SIP network architectures
Course Outline
- AudioCodes Presentation
- Introduction to ARM:
- Features
Benefits
- ARM Architecture:
- Configurator
- Router
- Database
- SIP Module
- get Route Mechanism
- ARM Management Interface:
- Main Functional Areas
- Network Page
- Topology Entities
- Peer Connections Page
- Connections Page
- Basic Network Definition:
- Adding and Defining a Connection
- Defining the Topology
- Testing a Connection Network Planner
- Offline Planning
- Adding and removing virtual entities
- Exporting/importing entities
- Users Administration
- Displaying Users
- Adding/Editing Users
- Administering User Groups
- Administering the Property Dictionary
Administering LDAP Servers
- Registered Users
- Call Flows
- Normalization Groups
- Manipulation and Prefix Groups
- Number Manipulation
- Policy Studio
- Routing Settings
ARM Routing:
- Routing Groups
- Routing Rules
- Alternative Routing
- Testing Routes
Quality Based Routing
- Time Based Routing
- Priorities
- Notification
- Privacy
- Routing Based on Registered Users
- Routing based on SIP Headers
- Security Based Routing
- Adding a Routing Server
- Statistics and Reports
- Top elements statistics
- Over Time Statistics
- Calls Information
- Calls Page
- ARM Alarms
- Active Alarms
- History Alarms
- Journal
- SNMP Settings
- ARM Administration:
- Software License
- Security
- ARM Operators
- Credentials
- LDAP and Radius Based Authentication
- Remote Manager
- Network Services
- Syslog Settings
- NTP Settings
- QoS Settings
- CDR Configuration
- Migration of AudioCodes devices (SBCs and gateways) to ARM
Lab Activities
- Basic Management
- Routing
- Network Topology Management
Programme scope, delivery arrangements and suitability are confirmed during enquiry.