Duration

2 days

Synopsis

This course provides an introductory overview of DevOps and BizOps as envisioned by Agile practitioners. DevOps is the practice of operations and development engineers participating together in the entire service lifecycle, from design through the development process to production support. Bizops is an internal-facing function that puts processes, systems, and data analytics in place to enable a business to scale. In a nutshell, Bizops helps your business operate better. Bizops team members are versatile, cross-functional utility players. They leverage strong analytical and communication skills to identify areas for operational improvement and bring together the right resources to drive change. They often lead the charge on internal analytics projects and implement system and process enhancements.

In essence, DevOps is the streamlining and improvement of software development practices within a company, while BizOps is the streamlining and improvement of business practices within a company.

Topics are presented from both a business and technology perspective and include adoption practices and associated domains. The course content is divided into a series of modular sections, each of which is accompanied by one or more hands-on exercises.

Learning Objectives

Goals, objectives and vocabulary
Benefits to the business – increasing the efficiency of development and operational handoffs
Concepts and practices (including its relationship to Agile, Lean and IT Service Management (ITSM)
Improved workflows
Improved communication and feedback loops
Reliance on automation
Applying DevOps and BizOps in an enterprise environment
Critical success factors and Key Performance Indicators
Real-life examples and results

Prerequisite

ALM/SDLC
Project Management

Day 1 (DevOps)

Fundamental Terminology and Concepts (30 min)

Understanding the business need for DevOps
DevOps capabilities
Deployment, Testing, Monitoring, and Feedback loops
Measuring value and what DevOps is not

Brief History of DevOps (30 min)

Roots in Lean thinking and manufacturing
Agile development practices
Automation/Virtualization

Business Drivers for DevOps (30 min)

Improving SLAs
Fast TTM
Reducing operational inefficiencies through automation
Increasing capacity to innovate

DevOps Capabilities (30 min)

Paths to DevOps adoption
Steer/Develop-Test/Deploy/Operate
Identifying bottlenecks in delivery pipeline
Continuous feedback and optimization

DevOps Processes (30 min)

Value-Stream Mapping
Infrastructure as code
Deployment automation

Hands-On Excercise (45 min)

Participants will be asked to identify their delivery pipelines
Participants will be asked to construct value-stream maps for their chosen delivery pipleines
Participants will be asked to identify potential bottlenecks based on their value-stream maps and how to alleviate them

DevOps Culture – Individuals and Interactions (60 min)

Measuring culture
DevOps teams creation
Open communication
Incentive and Responsibility alignment
Executive Sponsorship
Technical Leadership
Set Goals
Mentoring
Anti-patterns

DevOps Communication Tools (30 min)

Using automation tools syntax as a common language framework
Version control for environment building and deployment to the data center
BREAK (15 min)

DevOps in the Enterprise – Examples and Case Study (30 min)

Mobile Applications
Supply Chains
IoT
IBM Case Study

Hands-on Exercise (45 min)

Using Vagrant/Ansible/Docker to deploy test and production environments
Ansible syntax
Q&A (30 min)

Day 2 (BizOps)

Fundamental Terminology and Concepts (30 min)

Understanding the business need for BizOps
BizOps capabilities
Analytical Thinking, Problem Solving, Communication, Cross-functionality, and Project Management
Measuring value in BizOps

Brief History of BizOps (30 min)

Roots in Lean thinking and manufacturing
Agile development practices
Automation/Virtualization

Business Drivers for BizOps (30 min)

Improving SLAs
Fast TTM
Prioritization
Reducing operational inefficiencies through automation
Increasing capacity to innovate

BizOps Capabilities (30 min)

Paths to BizOps adoption
Steer/Develop-Test/Deploy/Operate
Identifying bottlenecks in business delivery pipeline
Continuous feedback and optimization

BizOps Processes (30 min)

Business Process Modeling
Value-Stream Mapping
Data Analytics
Jobs-To-Be-Done & Outcome-based Innovation

Hands-On Excercise (45 min)

Participants will be asked to identify their business processes
Participants will be asked to construct value-stream maps for their chosen business processes
Participants will be asked to identify potential bottlenecks based on their value-stream maps and how to alleviate them

BizOps Culture – Individuals and Interactions (60 min)

Measuring culture
BizOps teams creation
Open communication
Incentive and Responsibility alignment
Executive Sponsorship
Technical Leadership
Set Goals
Mentoring
Anti-patterns

BizOps Communication Tools (30 min)

Using automation tools syntax as a common language framework
Version control of business processes and decision making

BizOps in the Enterprise – Examples and Case Study (30 min)

Marketing Analytics at ZipRecruiter
NerdWallet Case Study
Business Analytics at LinkedIn