Duration
2 days
Overview
This course was carefully designed to provide the best mix of experience, theory, and practice in a professional learning environment. Formal presentations will be brief and used mainly to introduce key concepts and significant elements of quality, leadership, and stakeholder management. Throughout the course participants will require to have a high level of participation and group involvement to discuss and formulate stakeholder management strategies.
Benefits
Participants will leave this course able to:
- Setting requirements, and phasing the project
- Producing requirements traceability matrix
- Incorporating quality management into the project
- Situational leadership, team phases, and team motivational techniques
- Conduct a comprehensive stakeholder need assessment
- Classify levels of importance and ways to influence stakeholders
- Develop approaches and strategies for change transitioning using the ADKAR Model.
Target Audience
The ideal participants of this course are:
- Business Professionals
- Project Managers
- Programme and Project Coordinators
- Project Sponsors and Project Business Owners
- Change Managers
Content
- Setting project requirements
- Soliciting project requirements
- Applying S.M.A.R.T. technique
- Develop a project requirements traceability matrix
Activity: Develop a requirements traceability matrix
- Incorporating quality management
- Building quality into a project
- Putting quality tools into action
Activity: Develop a quality decision tree analysis
- Stakeholder management approach
- Stakeholders and their implications on projects and operations
- Classify levels of importance & ways to influence stakeholders: The power-Influence matrix
Activity: Develop a stakeholder engagement plan
- Motivating the team
- Question checklist for soliciting stakeholders’ needs and expectations
- Motivation theories
- McClelland's three needs theory on personality profiling
Activity: Understanding motives
- Leadership, Motivation, Communication and People Skills in Managing Stakeholders
- Leadership styles
- Forms of power
- Team development phases
- Conflict resolution techniques
- Stakeholder Change Management
- The ADKAR change management methodology: preparing – managing – reinforcing stakeholders and processes for change
- Ways of deploying project to ease the change transition - using ADKAR change management methodology
Activity: Develop an ADKAR change plan
Best of Class
Documentation such as templates, forms and checklists are provided. Participants may freely use or modify them for use in their organisation. Real case (stories) on challenges: system deployment and change management, change of user groups and effect on project, a new project manager facing difficulties to get team support and loyalty, Project Managers being treated like Project Administrators by the CEO, and many others.
Participants must bring their own stakeholder management issues as case studies for further analytical and critical analyses using the tools and techniques which are taught and discussed in this course.
The trainer brings over 15 years of project management experience and provides learning in areas of project management and statistical quality control. Initially working in the sales and marketing for the IT industry for about 7 years.
He then progressed to contribute in the academia. With a first degree in Electronics and a PMP-certified professional since 2003, he earned his PhD in IT from Open University Malaysia and a MSc in IT for Manufacture from University of Warwick, UK. His work in the academia and industry had earned him at the age of 31, becoming the youngest Associate Professor at Universiti Teknologi Malaysia.
Capitalising on his project management experience working with Asia and Middle East clients, he contributes real world case studies and lessons that are beneficial to clients worldwide. In 2002, he developed the Project Management Information System (PROMISE) which is a PMBoK-based workflow and documentation repository for an IT Company, and which has been put to good use for 13 years. He had provided project management training to aspiring young talents in the Financial Services Talent Enrichment Programme (FSTEP) formerly an initiative under Bank Negara Malaysia.
Programme scope, delivery arrangements and suitability are confirmed during enquiry.