Duration

4 days

Lesson 1: Exploring IP Telephony

Traditional Voice versus IP Telephony
Clustering Overview
Intracluster Communications
Cisco Unified Communications Manager Clusters
Clustering Options
Platform Requirements

Lesson 2: Describing Deployment Models

Single-Site Deployment
Centralized Call-Processing Deployment
Distributed Call-Processing Deployment
Distributed Single-Cluster Call-Processing Deployment
Hybrid Call-Processing Deployment
New Advanced Multicluster Options

Lesson 3: Understanding Advanced Multisite Features

Need for CAC
Deploying AAR
Survivable Remote Site Telephony
SRST Failover

Lesson 1: Installation of CUCM

Defining the hardware specifications.
Defining installation file.
Defining username and password for admin account.
Defining network settings.

Administering Cisco Unified Communication Manager v10.0

Lesson 2: Formation of Cluster

Installation of CUCM-PUBLISHER.
Installation of CUCM-SUBSCRIBER.
Installation of Secondary SUBSCRIBER.

Lesson 1: Logging In to Cisco Unified Communications Manager

Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability
Logging In to Cisco Unified Operating System Administration and the DRS
Navigation Menu
Command-Line Interface

Lesson 2: Examining Basic Server Configuration

Server Configuration—Eliminating DNS Reliance
Configuring Enterprise Parameters

Lesson 3: Describing Multilevel Administration

Configuring Multilevel Administration
Creating End Users
Creating Roles
Creating User Groups
Assigning Users to User Groups

Lesson 4: Configuring DRS Backup and Restore Procedures

DRS Backup Procedures
DRS Restore Procedures

Lesson 1: Understanding User Configuration

Understanding User Management
Configuring Users

Lesson 2: Using the User Web Pages

Understanding the User Web Pages
Using the User Web Pages

Lesson 1: Configuring System Parameters

Cisco Unified CM Configuration
Cisco Unified Communications Manager Group Configuration
Phone NTP Configuration
Date/Time Group
Codecs and Regions
Location Configuration
Device Pool Configuration
DHCP Service Configuration
Device Defaults Configuration
Clusterwide Parameters
Licensing

Lesson 2: Supporting Cisco Unified IP Phones

Cisco Unified IP Phones Overview
Specialized Cisco Unified IP 7900 Series Phones
Phone Button Templates
Softkey Templates

Lesson 3: Exploring Phone Registration and IP Phone Communications

Cisco Unified IP Phone Registration
Cisco Unified IP Phone Configuration

Lesson 4: Utilizing the Bulk Administration Tool (BAT)

Overview of Cisco Unified Communications Manager BAT
Cisco Unified Communications Manager TAPS

Lesson 1: Implementing Dial Plan Connectivity

Organizational Dial Plan
Trunks
Gateways

Lesson 2: Creating Route Plans

Dial Plan Overview
Route Pattern Overview
Digit Collection
Call Routing

Lesson 1: Configuring Translation Patterns and Route Filters

Translation Patterns
The 9.@ Pattern
Route Filters

Lesson 2: Implementing Digit Manipulation

Discard Digits Instruction
Transformation Masks
Route Plan Report

Lesson 1: Defining Class of Control

Overview of Class of Control
Partitions
CSS Configuration
PLAR Application

Lesson 2: Using Class of Control Features

Call Restriction
Time of Day Routing
Traditional vs. Line/Device Approach

Lesson 1: Defining Media Resources

Overview of Media Resources
Conference Bridge
Media Termination Points
Transcoder
Music on Hold
Annunciator

Lesson 2: Exploring Media Resource Management

MRG Management
Configuring MRGs
Configuring MRGLs

Lesson 1: Describing Basic Features

Call Park
Call Pickup
Cisco Call Back
Shared Lines with Barge and Privacy

Lesson 2: Exploring Hunt Groups

Hunt Group Overview
Line Group Configuration
Hunt List Configuration
Hunt Pilot Configuration
Final Forwarding

Lesson 3: Describing Phone Services

Cisco IP Phone Services
Cisco Phone Services Configuration

Programme scope, delivery arrangements and suitability are confirmed during enquiry.