Duration
5 days
Overview
This course is designed for those who have a general background in Quality Management and have a basic knowledge of the requirements of the ISO 9001.
The objective of each Course is to equip delegates with the knowledge and skills required to perform audits of quality management systems against ISO 9001:2015 in accordance with ISO 19011.
This is not intended to be an implementer’s course, or one that will create an expert in Quality legislation, or one that will train to an acceptable level a delegate with no prior knowledge of the standard or of quality. Therefore, prior to attending this training course, we recommend that participants in this course demonstrate competence in the items below:
a) Knowledge of the following quality management principles and concepts:
- the relationship between quality management and customer satisfaction
- commonly used quality management terms and definitions and the seven principles as given in ISO 9000
- the process approach used in quality management
- the model of a process-based Quality Management System, the structure and content of ISO 9001.
b) ISO 9001
- Knowledge of the requirements of ISO 9001 and the commonly used quality management terms and definitions, as given in ISO 9001, which may be gained by completing an IRCA certified QMS Foundation Training course or the equivalent.
The course duration is 40 hours including a two-hour written examination. Participants may need to work late days over the week. Participants will be graded on the basis of:
- a continuous assessment of their performance against the Course learning objectives;
- their marks obtained in the written examination.
To successfully complete the Course, delegates must obtain at least:
- a pass grade in the continuous assessment;
- 70% of the total marks available in the examination.
Objective
Upon completion of this course, delegates will be able to:
- Knowledge
- Explain the purpose and business benefits of:
- A QMS;
- QMS standards,
- Management system audit; and
- Third-party certification.
- Explain the role of an auditor to plan, conduct, report and follow-up on a QMS to establish conformity (or otherwise) against ISO 9001 in accordance with ISO 19011 and ISO/IEC 17021, as applicable.
- Skills
- Plan, conduct, report and follow-up an audit of a QMS to establish conformity (or otherwise) against ISO 9001 in accordance with ISO 19011 and ISO/IEC 17021, as applicable.
Who Should Attend
This programme is suitable to develop and enhance the audit knowledge and auditing skills of quality practitioners or professionals, who may conduct first, second or third party audits.
Course Programme
DAY 1
08.45 COURSE REGISTRATION
09.00 COURSE Introduction: Objectives, workshops, team-work, continuous assessment, examination structure, administration. Delegate introductions
Session 1: Quality Management Systems and the ISO 9000 series of Standards
Workshop 1: Quality management principles
Workshop 1: Feedback
Session 2: Process-based Quality Management Systems
13.00-14.00Lunch
Workshop 2: Context of the Organisation
Workshop 2: Feedback
Workshop 3: QMS Questionnaire
Workshop 3: Feedback
Workshop 4: Organisational Knowledge
Workshop 4: Feedback
Session 3: Registration, Certification and Auditor Competence
Workshop 5: Audit Evidence / Audit Trail
Workshop 5: Feedback
18.40 End of Day 1
There will be a break of 15 minutes mid-morning and mid-afternoon.
DAY 2
09.00 Recapitulation
Session 4: Audits: Definition, Principles and Types
Workshop 6: Continual Improvement
Workshop 6: Feedback
Session 5: The Audit Process
13.00-14.00 Lunch
Workshop 7: QMS Questionnaire
Workshop 7: Feedback
Session 6: Preparing for the on-site audit (Audit Stage 1)
Workshop 8: Stage 1 Audit: Document Review
Workshop 8: Feedback
Session 8: Audit planning
18.30 End of Day 2
There will be a break of 15 minutes mid-morning and mid-afternoon.
DAY 3
09.00 Recapitulation
Workshop 9: Planning the Audit
Workshop 9: Feedback
Session 7: Developing a Checklist
Workshop 10: Part 1: Audit Role Play
Preparing for the audit; development of working documents
13.00-14.00 Lunch
Session 9: Audit Review
Workshop 11: Interpretation of the Standard; Classification of findings/ finding statements/CARs
Session 10: Audit reporting and Follow-Up
Role Play: Demonstration of closing meeting
Workshop 10 & 11: Part 1: Audit Role Play, continued
18.30 End of Day 3
There will be a break of 15 minutes mid-morning and mid-afternoon.
DAY 4
09.00 Recapitulation
Workshop 11: Audit Role Play: Feedback
Workshop 12: Case study;
Briefing and distribution of final case studies. Case study team preparation for formal presentations
Workshop 10: Part 2 : Audit Role Play
Conducting the audit, feedback and group discussion.
13.00-14.00 Lunch
Workshop 10: Part 2 : Audit Role Play, continued
Examination review
Specimen Exam Paper; Key elements of Course Learning Objectives
Workshop 12: Case Study, continued
18.30 End of Day 4
There will be a break of 15 minutes mid-morning.
DAY 5
09.00 Workshop 12: Case study presentations
Presentations in accordance with the formal closing meeting format and content. Each team member has a shared responsibility in presenting the results of an analysis of assigned QMS.
11.45 Recapitulation
13.00-14.00 Lunch
14.00 Course Review and Summary
14.30 WRITTEN EXAMINATION
16.30 End of Course
There will be a break of 15 minutes mid-morning.
NB: All Course times are approximate
Programme scope, delivery arrangements and suitability are confirmed during enquiry.