Duration

2 days

Course aim

Obtain a detailed understanding of the key terms, definitions and requirements of ISO 9001:2015 and how the standard can help your organization to better meet customer needs.

Course description

In today’s fast paced environment, customers are more demanding and competition more intense. Delivering quality products and services is more crucial than ever for survival and long-term success. Having an internationally recognized Quality Management System (QMS) allows you to enhance organizational performance, increase customer satisfaction and gain a competitive edge.

Identify the structure and requirements of an effective QMS and what this means for you. Gain a thorough understanding of the history and development of ISO 9001:2015, key terms, definitions and the ISO standardized high level structure. You’ll learn to interpret and apply the key concepts and principles of the standard to existing processes within your organization.

How will I benefit?

This course will help you:

Identify the key requirements and benefits of ISO 9001:2015
Manage quality and drive continual improvement
Take steps to ensure that quality is at the heart of your organization
Attract and retain customers by meeting their current and future needs better.

What will I learn?

You will learn about:

Importance and benefits of an ISO 9001:2015 QMS
Key requirements, terms and definitions of ISO 9001:2015
Structure of ISO 9001:2015, which incorporates the Annex SL common framework for management system standards
Main concepts such as risk-based thinking, process approach, Plan-Do-Check-Act, and 7 management principles.
In-depth understanding of the requirements in ISO9001

Who should attend?

Anyone involved in the planning, implementing, maintaining, supervising or auditing of an ISO 9001:2015 QMS.

How will I learn?

Our high impact accelerated learning approach increases learning by improving knowledge retention and skill application. This course is activity-based, resulting in a deeper understanding of the material and a greater impact on job performance.

Prerequisites

There are no formal prerequisites, however it will be useful for delegates to read the standard before attending the course.

Agenda

Day 1

Time

Topic

09.00

Benefits to you, welcome and introduction

Course aims, objectives and structure

Quality Management System

ISO 9001 history
Who was involved in its development?

Benefits of a QMS

12.00

Key terms and definitions

Lunch

Key concepts 1: Risk-based thinking
Key concepts 2: Process
Key concepts 3: Process approach
Key concepts 4: Plan-Do-Check-Act (PDCA)
Key concepts 5: Management principles
Key concepts 6: High Level Structure

17.30

End of day 1

Day 2