Duration
1 day
Overview
The use of the “process approach” is a mandatory requirement for ISO 9001:2015 and one of the most important for a quality management system. Internal auditors have to understand that auditing a QMS is auditing an organization’s processes and their interactions.
The “process approach” is one of the core quality management principles, which is given as: “Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system”.
The process approach to auditing focuses on reviewing the sequence and interaction of processes and their inputs and outputs. It analyzes the management system not just as if it were a set of documented procedures, but rather as an active system of processes that addresses business risk and its applicable requirements.
Benefit of Using Process Approach in internal auditing
- Process Approach focuses on results, not on procedures.
- Process Approach determines the effectiveness of the management system.
- Process Approach evaluates links between departments and processes.
- Process Approach determines whether the operations are under control and whether the controls are effective.
- Process Approach helps determine the depth of the problems through the organization.
- Process Approach focuses on the benefits of correcting non-conformities related to improving organizational effectiveness.
Objectives
On training completion, participants will be able to:
- Appreciate the use of Process Approach in quality management audits
- Learn how to evaluate the effectiveness of process
- Understand what is audit programme and basic steps in performing internal audits
Who should attend?
This course is recommend to:
- Internal Audit Director/ Manager, Quality Manger, Internal auditors.
Course Content
- Introduction - internal audit and process concepts
- Overview of ISO 19011:2018 Guidelines for auditing management systems
- Principles of auditing
- Integrity
- Fair presentation
- Due professional care
- Confidentiality
- Independence
- Evidence-based approach
- Risk-based approach
- The Turtle Diagram
- Benefits of process-based internal audits
- Competence and evaluation of auditors
- Managing an audit program
- Performing an audit
- Roles and responsibilities of the audit team
- Conducting the opening and closing meetings
- Reviewing documented information
- Collecting and verifying evidence
- Audit findings
- Audit reporting
- Discussion
Course Delivery
Competency-based comprising lectures, discussions & exercises.
Note:
In order to gain maximum benefit, all participants must
- actively participate in all discussions throughout the training
- must have attended the ISO 9001:2015 Awareness course
Programme scope, delivery arrangements and suitability are confirmed during enquiry.