Duration
5 days
Overview
As the world’s leading Quality Management System (QMS), ISO 9001 helps organizations to increase customer satisfaction, deliver quality products and services, and continually improve. So it’s no surprise that organizations invest in training their people to get the knowledge and skills to use ISO 9001 and build a resilient organization.
If you’re new to ISO 9001 and need to take the lead on implementing a management system then this course is for you. You will learn the importance of a QMS and get the vital skills to interpret and implement the requirements, carry out a gap assessment, as well as gain awareness of management tools and techniques.
The five-day course is packed with practical activities, group discussion and classroom learning to help you retain the knowledge to implement an effective management system. It includes an exam on the final day and upon successful completion you will be rewarded with the BSI ISO 9001 Lead Implementer qualification.
Course Agenda
Day 1
- Quality Management
- Background, history & benefits of ISO 9001
- Key terms & definitions
- Key concepts 1: Risk-based thinking
- Key concepts 2: Process
- Key concepts 3: Process approach
- Key concepts 4: Plan-Do-Check-Act (PDCA)
- Key concepts 5: Management principles
- Key concepts 6: High Level Structure
- Clause 4: Context of the organization
- Clause 5: Leadership
- Clause 6: Planning
- Clause 7: Support
- Clause 8: Operation
- Clause 9: Performance evaluation
- Clause 10: Improvement
- Reflection & feedback
Day 2
- Review of previous day
- Implementing a QMS
- Overall project management process and the link to PDCA
- Understand the context of your organization
- Documented information
- Conduct a baseline gap analysis
- The process approach
- Leadership
- Planning for the QMS including risks & opportunities
Day 3
- Review of previous day
- Create your policy & objectives
- Support
- Operation
- Performance evaluation
- Monitoring, measurement, analysis and evaluation
- Internal audit, management review & improvement
- BSI Product (Technical) Manager interview
- Integration: High Level Structure (HLS)
Day 4
- Leadership & management
- Differences
- Leadership
- Implementation support
- Leading the implementation
- Brainstorming
- Eight disciplines problem solving
- Ishikawa/ Fishbone
- Change management
- Delegation
- Support
- Motivation
Day 5
- Welcome
- Introduction to Internal Auditing
- Introduction to the exam
- Exam
- Reflection & feedback
Programme scope, delivery arrangements and suitability are confirmed during enquiry.