Introduction
ISO 9001 is the most widely used standard in the world. It forms the foundation for defining a system of processes required to achieve customer satisfaction which is the fundamental reason of existence for all organizations.
ISO 9001:2015 will be the fifth edition of the Quality Management System (QMS) standard and deemed to be the most significant change since year 2000. The process approach model introduced in year 2000 has been replaced with the high-level structure based on Annex SL, Appendix 2 of the ISO/IEC Directives, Part 1, Consolidated ISO SupplementProcedures Specific to ISO.
Evolution of the standard is a continual improvement progression taking into consideration the current and future needs of the standard users. This has resulted in more explicit requirements in risk-based thinking, more user-friendly requirements, more flexibility in documentation and a performance-based system meeting the needs of interested parties. With the changes introduced into the standard, organizations should realize more beneficial outcome of using the ISO 9001 in line with current business strategies.
This training course will be presented with detailed explanation of the requirements for ease of understanding. It is useful for users of the previous standard as well as new users with first time exposure to the quality management system.
Objectives
This programme aims to provide delegates with the following knowledge:
An interpretation of the new requirements
An understanding of the rationale and the foundation of the new standard
Step-by-step application guide and “know-how” to setup a Quality Management System that conforms to the ISO 9001:2015 Standard.
An overview of the audit process is provided in this section
Benefits
Upon completion of the training, delegates will:-
Have a good overview of the development and evolution of the ISO 9001 standard
Course Outline :: ISO 9001:2015 Interpretation and Application::
Have a good understanding of the requirements
Obtain the foundation knowledge to progress for competency development as an auditor of the quality management system
Understand the audit process and terminology
Understand how to collect audit evidences relevant to the standard
Course Outline
The ISO 9001 Evolution o An overview of the evolution of ISO 9001 standard and rationale for the changes to the latest version
Understanding the High-Level Structure, Terminology and Concepts o The high-level structure of Annex SL; changes in terminology; context of the organization; riskbased approach; scope and applicability; documented information; organizational knowledge; control of externally provided products and services.
The Foundation of the Standard o The quality management principles; the PDCA cycle and process approach
Clause by Clause Interpretation,Application and Implementation of Quality Management System o What is it?
o How do we do it?
o Tools and techniques to achieve it o How can we fail at it?
Preparing and Performing Audit o An overview of the audit process is provided in this section.
o Use of Turtle Diagram to create audit checklist
Programme scope, delivery arrangements and suitability are confirmed during enquiry.